Guest User
October 27, 2024
Checked in Thursday and here until Monday. Lovely accommodation, day time reception great and so helpful however, the night staff Kaki, absolutely terrible. We are here for a wedding at the weekend, spent the evening with family In Lafranc and had trouble getting a taxi. Called the hotel SEVERAL TIMES only to be hung up by Kaki EACH TIME! Asked the manager in a hotel in Lafranc to speak to Kaki as I felt perhaps the language barrier was a problem, Kaki told Lafranc manager taxi was ordered and would be ten minutes. It never showed. We walked the 30 mins back to the hotel to find Kaki chilling on the couch. Confronted him and asked him what happened, he said he called for a taxi but no answer, I asked why tell us it would be 10 mins when that was clearly a lie and he shrugged. Absolutely not good enough. Regardless if it's end of season or full season, each guest should be treated with respect and assisted.