R6943NAtomh
September 22, 2024
Had an amazing family holiday in Callao Salvaje and really enjoyed our stay at Albatros. Hotel is brand new and looks amazing. The staff are really friendly and work hard to keep the place impeccably clean. The rooms themselves are basic but have absolutely everything you need for a self catered stay. Loads of restaurants in surrounding area if you don't fancy sorting food out for yourself. Pool area is lovely and always clean. Never struggled to get a sunbed. Number of reasons for 4 stars and not 5 - -Building work was being carried out whilst we were there. We did recieve an email from TUI about this AFTER making our booking, and after looking at what "amendments" to our booking we were entitled to, we concluded it just wasn't worth the hassle of changing anything. We had a good price with the booking and alternative accommodation for the same price (as this is all you're actually entitled to unless you pay the difference!) was abysmal, so we just kept it as is. Whilst the building work by no means ruined our holiday, it was taking place for approximately 3 days of our week stay. One of those days was pretty much all day with a power drill/ jack hammer and it made sitting by the pool pretty irritating. Another day hammering started at 8 am, not what you want on holidays. Did ask reception if it was planned every day and she said it would only be that day, that was on the first day so it did continue another 2 after that. The email from TUI warning us of the work did also say measures would be taken (if possible) to mitigate any impact of the works i.e rooms away from the work. However, we were directly above where it was happening, which really didn't help anything. I appreciate work does sometimes need to happen but ultimately it happened during our stay and makes it impossible to give a 5 star review because of this. Other factors that also impact scoring:- -Rooms only have ceiling fans, not air conditioning. Room did get pretty warm at times, and we went in September, we couldn't cope in peak summer. -We had a sea view room which on the website looked like it was only the rooms overlooking the pool, however there were other rooms around the side that whilst still had a sea view, were also partially obstructed by another hotel in front of us. We were also directly above a shop, which meant noise from awnings being put out early and late, general foot traffic and a super annoying bell noise everytime someone entered the shop. These are the reasons for no 5 star review. If you went after the building work was completed and didn't gave a problem with no A/C it would be an easy 5 star review. We had an amazing holiday and will definitely consider returning ourselves, but will just make sure it isn't during peak summer temperatures. Book and I'm sure you won't be disappointed.