Hotels near Five Below, Calverton

Semre was of great help, she made sure I was accommodating with the same room I’ve been in, she checked me in asap, the breakfast here in the am are amazing, I will recommend a stay to anyone, the facility is clean and comforting, they make you feel wanted

Title copied from another reviewer who I totally agree with. Five guests ahead of me and it took 35 minutes waiting for my turn. To save your spot 1n the check-in line, you couldn't go sit on available lounge seats obviously. There were 2 check in stations but only one was in use by Michelle. Wait was so bad that I offered to come and open second service station just to get things moving. My local Autozone in Philadelphia salespeople greet every customer at the door but at no time did Michelle acknowledge guests or even attempt to explain long line to assure customers with ”I will be with you shortly” or ”apologies for the delay” or ”the storm crashed our computers” or similar. This leads me to conclude, with some accuracy that an extremely long check-in line is THE NORM at this location . . . . The hotel did have some good aspects, such as nice rooms and adequate gym facilities. However, they were totally overshadowed by the woeful first impression at check-in. Breakfast is also an EXTRA COST add-on i'e - not included in the daily room rate. At the very least, IHG should have added it as a freebie to compensate the guests for the long check-in. IHG must be unaware that most, if not all the guests are coming from a distance - such as a long drive and/or flight, COVID protocols at every stop, TSA rules, etc. By the time most people get to the hotel, the last thimg they want to deal with is another TSA or DMV-type line just to check in. TSA line is understood. DMV line also fully understandable. Long hotel check-in = unfathomable. If I were the front desk clerk I would start with: ”Welcome to Maryland, home of Chesapeake Bay. I do apologize for the long line, if you'd like to have a seat in our comfortable lounge chairs, please put your name on this list here and I will call you when it's your turn. How was your flight/drive? May I get you a chilled bottle of water?” Above will show compassion for your clients, get IHG a better review and soothe travel weary customers Unless IHG considers above outside of their capacity . . . IJS

Next to Washington, Maryland, it takes 40 minutes to drive to Washington. There is everything around, and there is an IKEA. The hotel itself is very good, clean and friendly. The most commendable thing is breakfast, good taste, variety, is a rare breakfast at this price hotel.

This hotel, although, conveniently located, is on a very, very, very busy street. Very close to the University, and a lot of fun places to eat and hang out, but it comes at the cost of being in an ever so slightly “shady” area. Once inside the hotel, you forget about all of it, and the staff do an excellent job of making you feel welcome and this older property. I will agree with some of the other reviewers that it is conveniently located to the green line, but we were unprepared for all of the fees associated with parking and riding in to DC. We wish we would have reserved parking lot in town and just driven.

Totally nonresponsive to our booking needs. We clearly communicated our needs for a handicap room as well as a double room to accommodate 3 family members. Nothing was as ordered when we arrived an hour past check in time. The handicap room had a tub when we requested a walk in shower. There was absolutely no storage in the room or bathroom. There was no safe in the room. We were told that this was how all handicap rooms were. There was no soap in the room. It took two requests from housekeeping to get soap and the head of housekeeping totally contradicted the front desk and said she would get us a room to meet our needs. At 10:30 pm we had to repack all our luggage and move to another room. This room did have a walk-in shower, a small free standing set of drawers in the bathroom, no other storage and a safe that was unreachable and literally on top of what is euphemistically called a closet. All this for only $250 a night, 3 rooms for 3 nights. Not an insignificant amount of money. The only accommodation we received after asking was a free buffet breakfast which was comparable to a Holiday Inn Express, adequate but certainly not lavish. Also because one person made the reservation they would not award loyalty points to anyone else even though we all paid for our own rooms. It shouldn’t be that complicated to change this request.

This is our second stay at this facility and we will definitely be staying at this location for our next visit to the area. The hotel had several large groups during our stay and the staff were tending the desk while others were delivering toweling to guestrooms. Jason was the first staff member we met at check in. He was very attentive and even though people were crowding the desk making demands, he never waivered in his professional and pleasing manner assuring the other guests he would be with them as soon as he had taken care of me. (Some of the guest could have taken a lesson from the staff in how to treat people) Our next encounter was the following morning with Heather at breakfast. Once again large groups do not seem to phase the staff here at this location. Keeping everything stocked and tables wiped was done with fluidity and ease. The morning of our check out we had the pleasure of speaking with Tevin and Evelyn two more exceptional staff members who had taken the time to engage in conversation and insure that our stay was a pleasant one. As a former IHG manager for 24 years you can have the newest building, the most amenities and more to offer your guest, but if you do not have the right staff those things will not matter. STAFF MATTERS. Hats off to the GM/Owner who does the hiring. We will definitely see you next year! All the Best, Debora M. Neath

I needed a reasonable place to stay in the area, and I saw that EVEN Hotel Rockville was located nicely and had a good price. Sometimes with a good price, hotels lack in some areas. However, this was not the case with EVEN Hotel Rockville. I was delighted to find that both the lobby and the room were clean and modern. I really liked the glass sliding door to the bathroom. The bed and sheets were comfortable and the AC kept the room as cool as we needed it. I would definitely recommend staying here if you're looking for a good hotel in the area.