Explorer27702750736
October 5, 2024
I have never felt the need to write a review until now. This has to be said! First impressions, beautiful hotel, excellent pools, clean to a high standard, lovely rooms, complimentary mini bar with little bottles of water and juice. Went up to the gorgeous roof/pool area, chose a lovely comfy seating area with sofas and beds and to our surprise was promptly removed. 'You have to pay 10 euro to sit here' we moved to another area and was turfed out like a second class citizen once again. Few of the sunbeds are included in the (not so cheap) price of the stay. Went to the roof bar for some water and was charged 4 euros for a 220ml bottle that is the same as provided in the room for free. We went to dinner on 1st night as was half board. Nice enough food if a little cold, good choice. Not a single drink with dinner. A drink with dinner should be standard when half board. Not even a glass of water unless you want to pay 4 euro. 2nd night, went to dinner with small bottle of water from the room, was shamed by staff for bringing into restaurant even though it was water provided by the hotel!! Staff in canteen were rude and unfriendly. Lastly, on arrival you are provided with a chipped wristband that you have to use to operate the lift and to gain access to the room. The lift will only allow you to go to the floor you are staying on, which I suppose is fine unless your party is not all on the same floor. In our case, there were ten of us on the same floor and one person on floor 7. We were unable to access her room by lift and she was unable to access ours. Needless to say we will not be using this hotel again this hotel is not a case of 'you get what you pay for'! Jo Crane