The Westin Resort & Spa Cam Ranh Reviews

Westin Cam Ranh is located 5 minutes away from Cam Ranh airport. Hotel provides free shuttle if your arrival flight fell within the specified pickup time. Front service staff was hospitable and eager to meet my needs or queries. At times, this may fell short due to inexperience or language barriers given English is not their native language. Westin Cam Ranh has excellent facilities and activities cater to different type of customers, ranging from spa to beach sports. It provides an excellent facilities for a retreat to decompress. I look forward to coming back to stay at Westin. I hope there is a shuttle bus to Nha Trang City by then.

The environment is very good, and the breakfast is also very rich. The only drawback is that it is 35 kilometers away from Nha Trang city. Grab taxi is about 400K VND one way. If you are just on vacation, you can enjoy it without leaving the hotel. The hotel has two restaurants and two bars. The SPA needs to be booked in advance. The swimming pool is beautiful. It is still a bit cold to swim at present. The beach is rough and not suitable for swimming. It is also good to take a book on the beach lounge chair.

The environment is OK. Compared with the large chain beach resort hotels in Hainan, it is smaller but has fewer people, and there are more Koreans. The hotel is far from the city, there are no attractions nearby, and there is nothing delicious. The hotel is new, the waiters are young, generally around 25 years old, and lack management experience. At 7:10 in the morning, someone was weeding with a lawn mower. If you wake up a little, you will wake up completely. The hotel manager can't manage such details at all, and has no experience. In the evening, someone sang karaoke in the village next door, but fortunately it ended at 11 o'clock. I heard it clearly in the hotel, and the surrounding area has not been completely demolished. There is no carpet in the room, and the room is empty. A couple with two children live upstairs from us. The children's running and jumping resonate very loudly, right next to my ears. The front desk said that they could send a fruit plate to apologize, but they didn't send it in the end. I guess the young managers forgot.

Overall it's good, but the details need to be improved. Although the room is new, including the carpet, bedding and bath towels, there are obvious stains in some places. The floor tiles at the entrance, the handrails of the private swimming pool are rusty, and the wooden floor by the swimming pool is also very dirty. The glass on the second floor is very hazy, as if it has not been wiped after the decoration. These need to be improved. So the service staff are very enthusiastic, and I like all the service staff! Overall, it is a good holiday experience.

The hardware is good, the environment is good, it is private enough, and there are not many people. However, the hygiene is really bad. It is the worst Marriott I have ever stayed in. On the first day of check-in, I found that the disposable slippers were all wet because they were worn by others. No one changed them at all, and the bathroom drain was not cleaned up. It was very blocked. Feedback on the second day was good. On the third day, I returned to the room and found that the dirty cleaning rags were left in the guest room. I don’t know where they were cleaned. It was super dirty and placed on the table. The hair in the bathroom was not cleaned at all. The mirror was not cleaned and there were water marks, which was a small matter.

It's really too far, it can't really be considered Nha Trang. You need to take a taxi for 35 kilometers to get to Nha Trang! It's so inconvenient, and the restaurants are really expensive! There's no food around, they're all unfinished projects, so I went there late and had no choice for dinner, so I had to eat at the hotel. The swimming pool is not heated, and Nha Trang is very windy, so I basically couldn't swim for the three days I was there. There are other facilities, but they're average. For this price and this location, the cost performance is really average.