University Arms Hotel, Autograph Collection Reviews

Really good service. Great and friendly staff. Breakfast was good - although if you go early not all of the cooked breakfast options were available.

The location of the hotel is okay. There is a supermarket next to it. It is very convenient to buy yogurt and fruit. The breakfast is good!

The room is a bit small, choose a suite if you have enough budget! When booking, try to face the park instead of the street, otherwise the street is the center of Cambridge. It's a bit noisy when people drink late on weekends. The breakfast is good and rich.

The room has a bit of a retro feel, and the service is relatively good. It's a little small, but the location is very good in the Chinese food street.

The location of the hotel is very good. There are various restaurants right outside the door. It is only a few minutes to the college center. The breakfast is good.

Everything is fine, but the toilet smells like sewerage

The hotel is in the university, the location is good! Rich breakfast! Next time I go to Cambridge, I will stay here again!

Clean and tidy, relatively new facilities

Good service

very satisfied next time

Help the boss, very good.

Very good 👍

Very dark dingy room. No mirror above dressing table. Television on a side wall so couldn’t be seen from the bed.

This hotel has so much potential but it just comes up a little short. We enjoyed our stay, the bar area was lovely, room room for improvement. - Communication - I was in contact with the hotel in advance to ask about parking, they just ignored me until after we stayed - poor. We turned up see if we could park onsite, took 15 mins to even find a human to ask, they eventually said no & directed us to the nearest car park 5 mins away. FYI walking to the hotel is a across a very dark park, not great for a female on her own. - Breakfast - set up at Parker's Tavern was great, nice continental options, don't bother with a la carte. Took 40 mins to get an avocado on toast delivered. Not what you expect when you paid £200 per night. We added breakfast at check in as staff advised it was cheaper, the restaurant had no record of this so we awkwardly had to explain it to them. - Classic room - we booked a room with twin beds (2 friends). Allocated ground floor - room decor was lovely but the room smelt so bad of sewage every time we walked in. We were only there 1 night, they'd already told us no upgrade to a twin superior room was available & the reception was mayhem so we didn't bother to complain. - Bar access - a main reason to stay was the lovely bar. We went for a drink at 6pm & was refused access very rudely, just told it was full. We looked through the door & lots of bar stools & seats explained we were staying at hotel, they eventually let us in but reluctantly. So strange.