Hotels near New Look, Cambridge

Good service at the Restaurant; was disappointed as there was Lifts and had to use stairs to access top floor room. Please ensure to check on this before booking if having mobility issues. They charge extra £18 for carpark overnight if not booking directly with them. Lot of space to relax in restaurant and bar area and kept nice and clean.

Very polite staff, nice cafe downstairs, convenient location right at the train station — easy commute, plenty of buses, restaurants, supermarket. Everything was nice and clean. The room was small but only came to sleep, and had a good rest there.

Enjoyed the facilities in the hotel and breakfast. Didn't like having to pay for parking and the location is very poor, on Sunday there is a train every hour or a bus every 20-30 minutes into central Cambridge. Having already had to pay for parking (and it's a station car park so not cheap) you will have to pay even more to get into Cambridge. Disappointed they don't have something in place to allow people to park for free if staying at the hotel given the location is so poor and there's pretty much nothing around you. I was also surprised the hotel bar didn't take AMEX (or cash).

Given the £150 a night pricing and established brand name, I was unhappy to spend a combined 5 hours queuing to speak to front desk RE a pre-booking query - when they finally answered after 90 minutes wait on my 5th attempt I was immediately hung up on. I booked the ”more with your stay” option which includes parking and nothing more. Further issues occurred at check-in when they attempted to charge me £15 for parking anyway. I explained that this wasn't correct, showing them my booking confirmation and explaining that parking was included as I had confirmed pre-booking. Despite confirming that I wouldn't be charged, I was still subsequently charged £15 necessitating a further call back from myself to resolve. The stay itself was comfortable, the hotel, rooms and facilities are nice and fairly well cleaned.

The only hotel I visited again during the trip, this hotel's value for money is truly outstanding. Of course, I will visit its restaurant again. Breakfast and dinner are also here, delicious!

Firstly, I have to say, some of the reviews here are a poor reflection on what actually is offered. The hotel and gardens itself is stunningly beautiful, and the rooms although small are gorgeously decorated and have most things you would need in them, including a fan. You have to realise this is a very old building, so it will have its charms (for example, not all windows will open in the older part of the house) but overall, the beauty of the rooms outweigh these small details, and the rooms are thoughtful and homely. Alison runs a ”dry venue” so she will make sure everything runs to plan, but really it is up to you to make sure the day runs as it should. They don't have facility to offer you a bar/restaurant - however what they do offer is very well executed. They are pretty hands off, which is fine, I just asked permission for what I needed, briefed everyone thoroughly and the day went without a hitch. I personally couldn't have been happier. Check-in is from 1500 which is stated when you book the room, which for the majority of people who came to our wedding was fine, it is contactless, no issue there as far as I'm concerned. The bridal suite isn't available until 11am - which in my case was fine. I paid for another room in which to get ready and leave my dress etc the day before which saved a scramble on the day. It was only up the corridor from the bridal suite and I only took what I needed. The caterer RF recommend - CDC are absolutely flawless, and our food and drinks service was absolutely outstanding. Sam who was put in charge of running our day, and Ellena who looked after us in the lead up were absolutely fantastic. The food was tasty, hot, and plentiful, we opted for buffet style and I can't find a single guest who had anything negative to say about the entire day. I hired a company to decorate and pack down my marquee the next day - and someone to deliver my wine (a man in a van) which was a godsend as again, no faff! Without the help of these companies you would end up doing it yourself, and in the terms of the contract you do have to vacate the marquee by 10am so do bear this in mind. I think considering my wedding isn't the only one this year (shocking, I know) that was absolutely fair enough, and these times were easily achievable by my team. CDC cleared everything to the side - bless them, and Roger locked the marquee overnight so everything was easily packed into our car the next day and safe. Breakfast did change in the time between booking and getting married, but the English charm of the self boiled eggs, the portmerion dishes and the little pots of tea and toast was adorable and not far away from what I would have wanted had I been at home. Her staff (I'm so sorry I can't recall names) were friendly, polite and the lady doing breakfast was a total sweetheart. If you did fancy a fry up, coton orchards is a minute alway, but quite honestly what was on offer was perfect for us and our small group (we had

We stayed only 1 night and that was more than enough. The 1st room she gave us was missing a TV remote and had a broken bed, the wardrobe was broken as well . . The 2nd room was okish but too small. Needed painting. Wardrobe was broken. Window catches was broken. Only 1 towel. Wardrobe was broken. The doors was too loud as everytime someone came out of their room disturbed everyone. The breakfast was too basic. Only a Continental but no croissants. Just cereal and toast with a few other bits. Generally the place needs a major refurb and they need to prove their breakfast. There was also no tea or coffee making facilities in the room , you had to go to the breakfast to make them, which had a leaky roof

Even though the hotel is far from Cambridge downtown, it is clean and surrounded by several stores where one can get everything when needed. The reception ladies are very handful, and they provided help when we needed it. Getting an Uber from the hotel is also tricky, as it depends on the time of the day you request one.

Great hotel, first choice for me when travelling to the area. Spotless clean and the breakfast is great. They offer take out coffee and will give you a bag to take breakfast away if you’re on a tight schedule. Staff and friendly and helpful.

Booked one night to enable us to go on a 'stable tour' the next mornig - absolutely everything was first class... friendly and helpful staff, lovely room with all that you could possibly want in it and one of the best breakfast choices that we've seen in a long time. Will definitely use again...