Hotels near Segredo State Park, Campo Grande

Hotel novo, boa estrutura, café da manhã muito bom, quarto pequeno porém bem cuidado, chuveiro bom, embora o box tenha acessibilidade ruim para pessoas com alguma limitação física. O grande problema que tivemos foi com estacionamento, chegamos para dormir e não havia vaga na garagem dentro do hotel, como meu esposo é amputado e havia uma vaga destinada a PcD na calçada questionamos se o veículo estacionado na vaga possuía cartão para estacionar ali, e não havia nenhum cartão, então pedimos ao funcionário que cuida dos carros que identificasse o dono do veículo para liberar a vaga, o que não foi feito, ele nos instruiu a parar em uma vaga na rua, em guia rebaixada, estacionamento irregular portanto. Pedimos ao atendente da recepção que identificasse o dono do veículo, afinal, no check in tivemos que identificar a placa do nosso carro, porém, segundo ele aquele veículo não teve a placa registrada e não era possível identificar o dono. Chamamos a polícia, que não apareceu, e por fim arrumaram um lugar dentro do estacionamento. De qualquer forma, havendo alguém que cuida dos carros estacionados, essa pessoa deveria cuidar para que respeitem a vaga destinada aos PcDs e idosos, a lei existe para ser cumprida, e o hotel foi extremamente negligente em relação a isso.

I have been in contact with the hotel since yesterday because I have a reservation from 24 to 28 April, ask for gentleness if you could anticipate check in because it would arrive at 5 a.m. travel. I was informed that it would depend on availability. ok standards . When I arrived at the hotel, I was very hardly treated with discrimination and jokes by Mr. Lucas q said to Mr. Luciane careful looking at me and high that nothing should take peace from them. I asked from my room since 9 a.m. and he said that he should wait The room was 14 hours and my room was not ready for 3 people. I asked if I could change my room and he said no that the same was already designated for me.In the timetable, they were not ready. 15 minutes later they set up another room for me. But if this is not implication, lack of attention, discrimination I don't know what it is. Several known people were allocated , only me and my two children who are not even respected consumer rights. The phrase for me was: you have to be patient only at 14:00, 14:00 arrived and nothing. The previous client left the room at 12 hours and the hotel team could not arrange him to get in in 2 hours? Is that the Harbor network service? I don't ask for your favor, I asked my rights while I had to wait until 14:00 because it was right at the hotel. Now is it really necessary to put my items on the table and talk about my rights that is not a matter of minimum quality to be taken into account? Why don't you just re-allocate one client to another room as you did at 14:15? Unfortunately, I canceled all my foods that would be made at the hotel because I sincerely hope you will spend that stay right here. Respect them to be respected.

The only thing you can want in the hotel is the location but it seems that you are at home, with the good service of the very dear and well-performing staff clean room, with good beds , good shower , Good breakfast And I left my car a week in their parking and they didn't charge me anything and when I came back was all right I recommend and I'll stay there some other times

Ótimo atendimento, cafe da manhã com grande variedade de bolos, pães, frutas e sucos deliciosos. Ambiente agradável e familiar com musica e videos relaxantes para começar bem o dia. Recomendo tanto a passeio como a trabalho.

Hotel agradável.... funcionários muito simpáticos..... gostei muito da localização... Comércio por perto.... vários lugares dá pra ir a pé. Quarto arejado...amplo.... Gostei muito do fato de ter armários.... quarto limpo...... tudo funcionando bem .... café da manhã gostoso... farto. Eu pesquisei bastante antes de ir ..... tem outros hotéis por perto.... mais ele ficou mais em conta e não me decepcionei.

The hotel is very good and well located, but it is in works at the moment and it is not explained on the website or booking. As in my case, it was only one night that was not an obstacle, but it is generally a very good hotel and will be better with the finished work.