Hotels near Playa Forum, Cancun

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

The room is clean and tidy. It has been renovated recently and the facilities are newer. The service is also good. You can see the pool and sea from the balcony. The sea breeze is very strong, but the side of the balcony faces the sea, so you can sit on a chair and drink tea and listen to the waves. The restaurant will have performances in the evening, including Thai, Italian, and Spanish food. There is travel consultation in the hotel where you can choose items. We booked XCHicen. The hotel is not far from the Cancun Mayan Museum and you can walk there.

First time staying at this property. I must say I was surprised how close was to different places. First, at front desk employees were friendly, knowledgeable and attentive. Employees cleaning the rooms as always working hard and always willing to help. Room was clean and did not have any problems. Close to hotel you can walk to Plaza de las Americas and opposite way go to Costco. Past la Plaza there is a view of lagoon where you can run/ walk and get some exercise early in the morning. At lobby you can talk to a lady about any tours. They have tons of places to go. If you want to go into town, you can get a taxi which is more expensive. If you feel adventurous, you can take a local bus which it would cost 10 pesos vs 300 in taxi. Another way is UBER which I took many times. Overall, a great experience being at this hotel. I walked and run around this property so I learned about restaurants and things to see and do, e-mail me for any questions. Otherwise, enjoy your time in beau Cancún.

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

It’s good hostel to stay for some days. Friendly staff and clean rooms.

The hotel is simple, very clean, the rooms are as shown in the photos and all the staff is very friendly. We enjoy our stay in the hotel completely, it has a very good location, we stayed almost everything, separated it in a safe area and with all that is required at hand: hospital, market 28, banks, restaurants, shops oxx, The hotel was very comfortable and the hotel was very comfortable and the hotel was very comfortable and very comfortable.

We stayed 3 nights last weekend. It is a sparkling clean, spanking new hotel. The common areas are well done and the room was very nice and modern. Stainless steel appliances, dishes, cutlery, coffee, all set up nicely. I do not know how anyone who has written a review about this hotel could complain about the staff being unfriendly. Every single person we talk to in this hotel from the front desk to the dining area to the house keeper, were incredibly friendly and helpful at every turn. It was one of the highlights of the entire place, so don’t let these Karen’s fool you. The rooftop pools were clean and not crowded and we had a nice afternoon wading almost privately in one of them for a good hour. Also the price was not bad. I think I paid around $250 for three nights for an ocean view king-size room. Now to the things that were not so great: 1) You are so far away from anything on the hotel zone that you have to take a taxi everywhere you go. That’s about $20-$25 each way. So factor that into your budget. We probably spent $150 on taxes. 2) As many reviewer’s have noted, the breakfast is bad, at best. The area is not tidy or well kept, The food selections are hit or miss and even at that not very tasty, and the freshness of the food left something to be desired. when I went down at around 9 o’clock, many of the selections were simply gone and did not get replaced. I did not even see eggs in the service area or on anyone’s plate while I was there. I ended up eating a muffin, yogurt, and some chunks of fruit. And I am a bacon and eggs kind of guy. Do not expect much from the breakfast. We did not visit again after this trip. It is advised to go there early, if you must suffer through their breakfast. 3) there is no other food service besides breakfast. They advertise a rooftop snack bar, lounge, what have you. There are signs for it throughout the hotel. At no point during our entire trip was it ever open. I asked someone in the pool area one day who had been there over a week and they said they had never seen it open. So again, either live off convenience store food from their vending area downstairs, or you have to take a taxi to the grocery store or a restaurant if you want something to eat. Prices in the lobby vending area are two dollars for a can of Pepsi, three dollars for a small Gatorade, two dollars for an apple, two dollars for a snack size bag of chips. Overall, for the money it was not a bad short stay. Would I stay here again? Only if it was free.

The room was clean and the staff service was very good.

We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.