Kempinski Hotel Cancun Reviews
Kempinski Hotel Cancun
Rtno. del Rey 36, Zona Hotelera, Cancun, Quintana Roo, 77500, MexicoView Hotel Details
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Kempinski Hotel Cancun Guest Reviews
4.5/5
Great
113 review
Verified reviewsLocation4.5
Amenities4.5
Service4.6
Cleanliness4.6
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All reviews(113)
Positive reviews(11)
Reviews with photos/video(5)
Friendly host(4)
Negative reviews(2)
Sunny
King Room with Ocean View
Stayed in Jan 2022
Couples
43 review
Posted on Feb 10, 2022
The service was nice, food delicious , FANTINO RESTAURANT should visit everyone 🤌🏼🤤
I love the breakfast, the best in Cancun !!!
BUT SO VERY DIRTY ‼️
6/9
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Qiqi779
Deluxe Room with King Bed and Side Ocean View
Stayed in Jul 2024
Family
72 review
Amazing
Posted on Jul 18, 2024
There are few people, the service is good, the hotel is large and magnificent, and the bus stop is not far away. The sea view is beautiful, and the merchandise department downstairs is full of goods, which are very expensive but very beautiful. There are two huge lizards at the door!
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Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
withyg
Deluxe Room with King Bed and Side Ocean View
Stayed in Dec 2023
Couples
10 review
Amazing
Posted on Dec 19, 2023
There is nothing wrong with it. It's just that the hotel facilities are a bit old.
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Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
diego wei
Deluxe Double Room with Side Sea View
Stayed in May 2023
Travel with friends
9 review
Outstanding
Posted on May 9, 2023
The service is very good, the room is clean, but in Latin America, you need to get toothbrush and toothpaste by yourself and the front desk. Great value for money. Restaurant prices are a little high, but delicious. The taste is good, and the cost of a dinner for two is about 300 US dollars
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Response from Property: Dear diego wei,Thank you for taking the time to write your review.I am thrilled that you enjoyed our resort and the warm, genuine, friendly and dedicated service from our Colleagues. We have toothbrush on request and will ensure we communicate this to our guests. I am happy that your enjoyed your culinary experience.Looking forward to welcoming you back.Sincerely,Aref SayeghGeneral Manager
Guest User
Deluxe Double Room with Side Sea View
Stayed in Nov 2023
Other
1 review
Outstanding
Posted on Nov 11, 2023
The sea view is beautiful and the service is very good
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Guest User
Deluxe Oceanfront King Room
Stayed in May 2023
Other
6 review
Posted on Jun 5, 2023
The room is super old, and the service is also very poor. Both the concierge and the front desk are cold and stern, and they are smiling to Europeans and Americans
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Response from Property: Dear Guest User,Thank you for your review,I apologize for your substandard experience in our resort, it was definitely not our attention not to genuinely and warmly respond to your needs. I will ensure we look at the training and reinforce our passion for hospitality. We are in the middle of a soft renovation and ensuring our property looks fresh and up to date.It will be a pleasure to speak to you directly for any further comments you may have.Sincerely,Aref SayeghGeneral Manager
IsaacWuu
Deluxe Oceanfront King Room
Stayed in May 2024
Travel with friends
34 review
Outstanding
Posted on May 9, 2024
It's a bit expensive
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Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Ying：）
Deluxe Oceanfront King Room
Stayed in Feb 2024
Travel with friends
2 review
Outstanding
Posted on May 6, 2024
Everything is good!
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Hanae
Deluxe Room with King Bed and Side Ocean View
Stayed in Jan 2024
Family
1 review
Outstanding
Posted on Apr 11, 2024
Very warm
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Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.
Anonymous User
King Room with Ocean View
Stayed in Mar 2022
Solo travelers
13 review
Posted on Apr 1, 2022
The experience of this stay is consistent with the previous negative reviews:
The room is very old, there are cracks on the bathtub, and there is no light on the ceiling except for the toilet and aisle. If you want to brighten the room, you have to turn on four lamps one by one...
The breakfast is really not delicious. The coffee is not freshly brewed, but a large pot is brewed in advance, and it will be poured to the guests like a teahouse pouring boiled water. The taste is very bad.
Beach sand is fairly clean and seagrass is acceptable. It's a pity that many vendors have been coming to sell products on the beach, and the beach is connected to other hotels. Security and privacy are low.
Fortunately, I only booked for two nights, although the sea is very blue, in general, we should consider nizuc at the same price.
Original TextTranslated by Google
Response from Property: Thank you for sharing your feedback with us. We truly appreciate your comments and will consider them as we continually strive to improve our services and guest experience. If there is anything specific you would like to discuss further, please feel free to reach out to us directly.