Selina Cancun Laguna Hotel Zone

This is seriously the worst. If you saw this review, you're lucky. Just press the back button. We were fooled by the cheap price and location and booked this place, but after checking the condition of this place for ourselves, we didn't stay there and booked another place again. (We paid the money because it was not refundable. We even paid the environmental fee even though we didn't use the place.) I'm writing this review to save you money. First of all, the cleanliness... It's really dirty. The floor is tiled, the walls are rough cement walls, and the beds weren't clean. The bathroom leaked and the facilities were so old that I couldn't even imagine washing here. And the biggest downside is that there's a gap between the door and the floor, so mosquitoes just come into the room. We also found a few mosquitoes as soon as we entered the room. When we looked out the window, there was an outsider looking into the room. It's a cheap room with no view, but you have to draw the curtains. The management building and the accommodation building are in different buildings, so I don't think anyone outside would know if they came in. Security? Don't expect anything. We thought it was a good value hotel, but we were fooled by the photos. It's our fault. We booked a hotel because we needed a place to sleep for a day tour, but it was a hotel that was not good for sleeping. It's the worst.

Very disappointing accommodation experience! Booked on Ctrip.com, with breakfast included, but the hotel refused for various reasons (they closed breakfast for sanitation). When traveling during the day, the bag in the room was opened and flipped at will, and 100 US dollars were taken out of the 120 US dollars in the bag (I was afraid that the cash would be stolen and robbed, so I deliberately put some emergency money in the big bag). The problem is that it is absolutely wrong to flip my bag. How can I lose money without flipping the bag? Reported to the front desk, and they said they would definitely give me a reply. As a result, I have been waiting for almost a month, and there is no feedback. The service is too bad! According to the regulations, we can check in at 3 pm, but we arrived at the hotel lobby at 2:10 pm, and we insisted that we wait until 3 pm to check in! Well, stick to the principles and regulations, give a thumbs up. But I really feel uncomfortable! Too dogmatic. In short, a very unsatisfactory accommodation experience!

The bedroom was really dirty. The excellent location.

In the photo it was a private double room, and it said so in the description, but it was a dormitory room. The photo and description need to be edited to avoid confusion.