Selina Cancun Laguna Hotel Zone Reviews

Near Coco bongo, near beach and near restaurants. Has lake in front and sea by 5 mins walking. Swimming pool is not deep. Photos are from walking on the beach.

Great location with a pretty nice pool. Staff was excellent and so was room and service although I did not have hot water Will give Selina Cancun hotel zone a 7/10

Location is nice and overall vibe is hostel/ party like. Two things that’s really bothered us were the cleanliness of the pool, which was so dirty we didn’t even go inside. And second, the check-in took almost an hour as the staff was slow and there were many people.

Good place to stay with friends though, wouldn't recommend with partner

Very disappointed with the staff at the reception. I got to their hostel at around 9 pm, the receptionists (two men) asked me to wait until they were done with some work, I was exhausted but tried to be patient. However even when they finished I wasn’t called to do the check in. I had to ask them a twice when I saw they were doing nothing. Terrible costumer service. Not helpful at all at any time. These guys really need some training

Hotel clean and tidy. Very good location. Bed was big and confy. The room has a big bathroom very well equipped with towels, shampoo and shower gel. The room has also a fridge with cold drinks. The hotel also provides a shuttle service to go to the Terminal and it is close to the bus stop. NIn every floor there are vending L L lmachinesd for snacks and cold drinks. Also you can get tea and coffee.

in the perfect location, near restaurants and a big supermarket. staffs were helpful and room condition wasn't too bad. affordable price.

Very good hostel

Nice accomodation

Beautiful stay

This is probably the worst hotel experience I’ve ever had. When I checked in, the reception staff were too busy complaining to each other about their work schedules to greet or be prompt with my check in. The sheets and towels were all stained and dirty and the bathroom window was missing glass. Halfway through my 8 day stay, right on Christmas Day, I arrived to find that my belongings had been removed from my room. The person at the reception was incredibly rude and unapologetic and claimed that ‘they were sold out and that the guests from that room had arrived and they had to remove me from the room’. As if I was not also a guest in addition to having had paid for all 8 nights in advance. They then scrambled to find me a different room, but the whole experience was really unpleasant.

In the photo it was a private double room, and it said so in the description, but it was a dormitory room. The photo and description need to be edited to avoid confusion.

Hotel very well located, close to markets, pharmacy and the beach. The room was good, but not excellent because when I arrived it had a musty smell. In general, the hotel lacks in the cleanliness of the bathroom.

The bedroom was really dirty. The excellent location.