Renaissance Cancun Resort & Marina Reviews

Nice location, staff are very friendly and helpful. Food in the area is very expensive.

It was pleasant overall. But I had to pay unexpected extra 20 dollars for tax when I checked in. Maybe it will be better if they informed me in advance. Except that, every thing was good.

It’s good hote. Room is.m clean. Reception is friendly

Great location adjacent to a brand new shopping mall with lots of restaurants. Parts of this new neighborhood is still being built so it does affect a bit the view. However, this didn’t bother us too much and we were not bothered by noises as the the constructions were further. Spacious and very clean rooms. Friendly and efficient staff. Amazing breakfast buffet. You can even rent bikes from the hotel which is quite convenient. It was the third time we were staying in this hotel and we will definitely return.

The description of this hotel is very misleading. It is about 30 minutes out of town, in a harbor that is being dredged. A taxi ride into town cost $18 each way. The hotel has a small unheated lap pool and a large unheated hot tub. It is not near a beach. There is a beach about a mile away and a shuttle, but it doesn't run on Mondays. They encourage you to request no housekeeping to save on energy costs, but didn't mention that if you do that you don't get clean towels, empty trash or replenish soaps, etc. We couldn't figure out how to use the in-room expresso maker and no one could help us. If you're into shopping, there is an upscale mall attached to the hotel. When we saw the location, we informed the management that we were very unhappy with the location and wanted to move to a different hotel, but with Trip.com the fee, paid in advance, was nonrefundable.

My experience at the hotel was perfect! All the staff were friendly, and I didn't have any problem communicating even though I don't know much Spanish. I'll definitely be back.

Nice hotel and bar, nearby shopping mall. Great breakfast!

It is located in the newly developed Marina Zone in Cancun, and transportation is easy~! However, the water quality is not good for a recently developed area, so if you are sensitive to water quality, please bring a filter. If you mention a special occasion such as a honeymoon or birthday in advance, there is a decoration service, so please take note~!

Hotel with very good facilities. Good rooms, excellent breakfast. Very beautiful view and well located. There is a shopping mall next door.

Some staff are very friendly, such as Felix👍 The buffet breakfast is delicious, but expensive, 580 pesos/person. The waiter asked us what we wanted to drink, and we said cappuccino. When we checked out, we were charged an extra 126 pesos/2 cups of cappuccino. It turned out that coffee other than Americano was charged separately, and they did not inform us in advance. I paid $50 when I checked in, and I thought it was a deposit, but it was not returned to me when I checked out. It was said to be a service tax, 10 dollars per day*5 days, but when I booked the room, it said that the price included all fees... (The platform has solved it) On the night of 4/1, there was a sudden mosquito disaster. Fortunately, we changed to an all-inclusive hotel on 4/2, and there was not a single mosquito in that hotel.

The facilities are nice and clean. Breakfast is also delicious.

The location of the hotel is very good, next to a shopping mall. Eating is very convenient. The hotel service is very good, but the room is a bit damp, the quilt is very wet and heavy, and the bathroom smells quite strong. I spent three days smelling terrible.

When requesting half an hour, half an hour of departure after the one specified at check out, we were flatly denied but not only that, the lady who answered was very rude as if she had been asked for another day without paying. Really very unpleasant

The Renaissance Hotel in Kankun is quite good, the environment and hygiene are very good, and there is a shopping complex downstairs. But I don't know why my mobile phone can't connect to the hotel's WiFi even if it has a SIM card installed. I have to remove the SIM card. Come down and connect to WiFi before inserting the card...