Name: Bsea Cancun Plaza Hotel
Address: km 20.5, Blvd. Kukulcan, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico, km 20.5, Blvd. Kukulcan, Zona Hotelera, Overseas, Mexico
Rating: 3.6

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Hotel was ok for the price we pay.
Need a lot of work to be on Hotel Zone.
But it can turn beautiful, view was amazing, front desk personal amazing very helpful with directions and information also the people at the gate and the shopping store.

Stayed in the master suite for 3 days. The view was amazing but the lady receptionist was the rudest person i've ever encountered. Wifi coverage is awful, had to pay more money than trip.com said at the time of booking.

Отель старый,но чистый.Хороший бассейн и пляж.Номер большой.Видно что хозяин не курит,везде таблички о запрете курения,если словят штраф 100 долларов США.Кондиционер шумел ужасно,потом сломался.

The hotel is old, but clean. Nice pool and beach. The room is large. It is clear that the owner does not smoke, there are signs everywhere about smoking prohibited, if caught, a fine of 100 US dollars. The air conditioning made a terrible noise, then it broke.

好好好好好好好好好好好好好好好

Good good good good good good good good good good

Sehr schmutzig. Ich bekam 3 Tage lang die selben benutzten Handtücher einfach nur frisch zusammen gefaltet. 
Überall Schimmel, Flecken auf der Bettdecke

Very dirty. I received the same used towels for 3 days, just freshly folded.
Mold everywhere, stains on the duvet

The private beach infinity bath is very good

性價比挺高，周邊要找到靠沙灘泳池的酒店價格都高很多，另外wifi僅限公共區域

The price/performance ratio is quite high. If you find a hotel with a beach pool in the surrounding area, the price is much higher. In addition, the wifi is only available in public areas

Hôtel ayant une magnifique piscine à débordement avec vue sur une très belle plage mais tout est gâché par les employés. 
Dès le début nous sommes accueillis par deux femmes, hautaine, méchantes, qui accueillent mal ! 
Revoyez votre façon de parler aux clients 
Surveillant piscine très méchant également !! J’étais pressé de partir
On dirait j’étais en prison !

Restaurant pas propre, cher et pas bon!!!!

Salle de bain très petite, on a eu un mini gel douche pour deux pendant 3 jours !!! 

The hotel has a magnificent infinity pool overlooking a beautiful beach, but everything is ruined by the staff.
From the beginning we were greeted by two women, arrogant, mean and unwelcome!
Review the way you talk to customers
Very naughty pool supervisor! I'm in a hurry to leave
Looks like I'm in jail!

The restaurant is not clean, expensive and not good! ! ! !

Very small bathroom, we had a mini body wash for two for 3 days! ! !

24-hour front desk

Currency exchange

Luggage storage

Car rental

Swimming Pools

Wi-Fi

Smoking area

Golf course

Breakfast

Non-smoking room

All Languages

English

Chinese

French

German

Russian

All Room Types

Deluxe Room with Ocean View

Master Suite

Junior Suite

Standard Room

I booked this hotel room on Hot Wire. I recognized the hotel picture from a previous search on a different site.  I believe the other site had it listed for $96/night, but on Hot Wire I paid $65/night, for 5 nights.  In addition to the hotel cost I paid $15 in taxes. I was super excited about the deal I got.  Well, was I surprised when I got there.   The amenities list on Hot Wire included Wi-Fi, but the room was not equipped with Wi-Fi.  However, there was Wi-Fi in the common areas i.e., the pool area and an area they call El Jardin (the garden).   Hot Wire never said the room includes Wi-Fi, but it would have been nice to know upfront.  I believe it was neglectful on their part.  I needed to be connected for work on a couple of days.  If I would have known I wasn't getting access to Wi-Fi in my room I would have not booked a room elsewhere.   Luckily for me Dolores, who appeared to be the reservations/reception manager put me in a room that would most likely get a Wi-Fi signal, and it did.  I was placed in room 3104 and was able to connect to the pool area Wi-Fi from my room, most of the time.  Thank goodness for Dolores.  When I read the reviews on Tripadvisor I called in advance to voice my concerns about the Wi-Fi.  (Thanks to all of you who mentioned that in your reviews.)  It was imperative that I have a Wi-Fi connection.  She said she would take care of it and she did.  Thanks Dolores and Crew.  Dolores and her team were kind, professional, friendly and knowledgeable.  I did have a problem with the AC - it was too noisy.  Also, there was a leak coming from one of the light fixtures in the bathroom (pics).  I called the reception desk and they came in a matter of minutes.  Honestly, it was less than 5 minutes for both instances.  The customer service was phenomenal.  Unfortunately, the rooms were not.  My room was a standard room.  I got what I paid for.  It had everything I needed; clean room, fridge, AC, clean towels and linens every day, great pool and beach view and a great attentive staff.  My only disappointment was the Wi-Fi, oh and did I mention I had no TV.  Now, I don't go on vacation to watch TV, but on this particular trip it would have been nice to have the option, due to all the rain.   It rained practically everyday thanks to hurricane Agatha.  TV was another amenity  Hot Wire had listed. NOT TRUE..  And it wasn't due to the weather.  You see, I met a lovely couple at the Hotel and they had great internet and TV connection.  Their room was equipped with a working TV and a modem/router, which both worked so that got me thinking, 'WTF is going on?'  I thought about the reviews I read on Tripadvisor and Google and I couldn't understand why they were at both ends of the spectrum and I started to ask around and found out why.    The building itself is composed of 4 other ”administrations” as per the staff.  Some rooms have been upgraded and modernized while others have been left in their original state with a few minor upgrades, 

Pros: Facing the Caribbean Sea! Too beautiful! Add infinity pool! thumbs up!
           The young people at the front desk are better in English during the day and have a very good attitude. After checking out, I stayed at the beach until 4pm and gave me beach towels. I turned around for a while alone, this is considered to be super cost-effective. The duplex room type may have been adjusted for me. The upper 2 beds and the lower sofa are also 2 floors. It can be changed to 2 beds. It can be used by more than 4 people ... but it is an apartment type ...

Disadvantages: a lot of comments were written ... the smell of launching ... it feels stingy after smelling for a long time! It's not a bad smell. The shower water I stayed in was average and the water was small. Facilities are old, the refrigerator smells ...

To sum up: if you come here once and stay for a few days, you can book a better hotel in the same hotel area. All-inclusive or something. That would be perfect. If you do n’t have much time, you mainly want to see the sea. You can endure the taste for 1-2 nights ... It ’s not impossible ... It ’s more beautiful than the beautiful sea pool outside ... It is enough to take beautiful photos!

I travel a lot and have a headache choosing a hotel. I hope reviews help you.
In addition, many foreign hotels do not provide slippers and toothbrushes. Remember to bring your own.

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12.6km from Cancún International Airport

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Discover 109 reviews of Bsea Cancun Plaza Hotel, rated 3.5 by real travellers on Trip.com. Explore what previous guests loved about the hotel, including its services, amenities, location, rooms, and more!

Bsea Cancun Plaza Hotel Reviews: 109 Verified Reviews Latest 2024 | Trip.com

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Bsea Cancun Plaza Hotel Reviews

Bsea Cancun Plaza Hotel

Bsea Cancun Plaza Hotel Guest Reviews