Anonymous User
August 15, 2024
Special thanks and praise for Ctrip customer service for handling objections in a timely manner. The result was very satisfactory. Ctrip paid part of the room upgrade this time.
The hotel service is too poor. The room assigned by the hotel front desk for the exquisite twin-bed suite with sea view booked at the beginning can only see a little bit of the sea, not facing the sea directly. I communicated with the front desk to upgrade to a one-bedroom sea view suite. The front desk said that it could only be upgraded the next day. There was only this room type that night. I negotiated with Ctrip customer service again by phone. That night, I was changed to a room with a slightly better view than the assigned room (not exaggerated). When I checked in that night, I found that the booked room type had a room with a better sea view (I found that several rooms next door were unoccupied and the lights were not on). The room was upgraded the next day, and the room was also not a one-bedroom sea view suite directly facing the sea (slanting sea). That night, I also found that the room facing the sea was unoccupied (the room was always unlit). I will not stay in this hotel again in the future.
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