To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.1
Amenities3.4
Service3.3
Cleanliness3.6
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All reviews(111)
Positive reviews(7)
Reviews with photos/video(3)
Negative reviews(4)
Aviel H
Standard Two Double Room
Stayed in Jun 2022
Business travelers
5 review
5.0/5
Outstanding
Posted on Jul 3, 2022
tank you
Anonymous User
Standard Two Double Room
Stayed in Jun 2024
Couples
2 review
4.5/5
Great
Posted on Jun 12, 2024
The hotel is very central to the Palapas park and has good restaurant connections on the ground floor of the hotel complex. The staff is very friendly and helpful. The Mayan atmosphere is a very elegant touch for tourists and I think that is a valuable attraction. The only thing that needs to be improved is the material in the rooms, such as a flat screen TV (without DTT mechanisms). Investment needs to be made to modernise the shower, bathroom and furniture.
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Guest User
Standard Two Double Room
Stayed in Aug 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Aug 23, 2024
The room is clean and beautiful. It is larger than other hotel rooms. The Mayan cultural theme is more creative. I am very satisfied~~~~~~~~~~~~~
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Guest User
Standard Two Double Room
Stayed in Jan 2024
Booked for others
1 review
2.2/5
Posted on Jan 5, 2024
The air conditioner only has cold air, and all toiletries are not available, and the sound insulation is poor
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StracciatellaShine
Standard Double Room
Stayed in Jan 2024
Couples
1 review
3.0/5
Posted on Feb 6, 2024
From the photos, we thought it would be a little more modern or current.
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Anonymous User
Standard Double Room
Stayed in Nov 2022
Solo travelers
14 review
2.5/5
Posted on Jan 2, 2023
Room changed, broken tiles and mold smell.
Staff tired and unhelpful.
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Guest User
Standard Two Double Room
Stayed in Jan 2022
Solo travelers
4 review
2.2/5
Posted on Feb 6, 2022
The hotel looks good with its Mayan theme the only thing I did not like is that the chambermaids do not respect one's privacy
And the rooms will open if no consent of the guest