Hotels near Playa Lagarto, Cancun, Cancun

I enjoyed this hostel a lot! It had a nice vibe and the people were very accommodating! It was also colorful and I liked the people and the common areas. The hostel was chill but fun at the same time!

The photos on Trip are 10 times better than the hotel itself the shower is cold there was no remote control for the air conditioning and they charge a fee upon arrival for cleaning the room which is not registered on the reservation otherwise overall it remains correct to spend a few nights in the hotel but nothing more.

This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍

There were no major issues during our stay. Excellent service! Tips: Bring plenty of $1s for tipping. I'd recommend tipping around $1 per drink and $5-$10 per meal, more for above-and-beyond service.) Take care of the staff and they will take care of you. Meals: Know the dress code before you dine. The sushi restaurant at Umami doesn't require reservations and the food was amazing. Ivonne, our server, provided superior service. Also, as a vegetarian, I was happy that most of the menus indicated which items were vegetarian, but it was a little frustrating at the buffets to not know which items had meat. For example, at breakfast, I didn't know that the refried beans were made with lard. (However, when we asked about it, the staff offered to accommodate my dietary restrictions the next time we dined. Unfortunately, it was too late as we were leaving early the next morning.) Drinks: The drinks were excellent, I recommend getting a michelada (beer with lime and clam juice). Pools: There are two pools, a pool with a bar (not a swim-up bar) and another with hot tubs. There were plenty of daily activities at the main pool. Rooms: Our room (standard) was great, two double beds. No issues with cleanliness or maid service. I loved that there was a magnifying mirror for putting on makeup in the bathroom. The lighting in the bathroom was also good for makeup/grooming. There was a hairdryer. Toiletries provided included shampoo, soap, body wash, and lotion. There was an iron and ironing board. The mini-fridge was stocked daily (not by the maids, a different person kept the fridge stocked) with a Sprite, a Coke, 2 large waters, and two beers. (If you need more water, just ask at the front desk.) There's also a coffee pot in the room. All-inclusive: Know ahead of time what's included in the all-inclusive package and/or don't assume; just ask! The all-inclusive does NOT include room service, premium drinks, spa services, certain menu items, or tips. Also, there are some restrictions regarding the Italian restaurant and Umami, but you can eat at Umami without reservations; you only need reservations to sit at the hibachi bar. I made sure to read a lot of reviews for Hotel NYX before this trip; the negative ones seem to be written by disgruntled guests who were rude to the staff or upset about an issue they didn't report during their stay (waiting till they left to complain). Hats off to the guest experience manager who artfully responds to every single review.

We very much enjoyed our stay at Royal Solaris! We loved getting to know Alexis, Gio, Calorina and Alejandra. They made our trip so much fun and they were so kind, funny and entertaining. They were great at getting everyone involved in the fun games and activities at the resort. We also loved listening to Melissa sing in the lobby, she has a wonderful voice and was great at interacting with the crowd and getting people up to dance. We really appreciate all of the staff for making our trip such a great time!

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

I had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.

As soon as we arrived and waited in line for almost an hour to check in I was told that the swim-up room I had reserved and already paid for was not available due to the fact that they were doing maintenance on the pools. I told them that if I had been informed of this before I flew down here I would have canceled the trip. The front desk clerk apologized for any inconvenience and told me he would have a bottle of wine delivered to my room. I told him that a bottle of wine does not make up for the difference in the price of the room I reserved and one of their regular rooms (about $500 difference for the week). We went to the room and they had placed us in a lagoon side room that is right above the main street in Cancun, you can definitely hear the traffic from the room and it had two twin beds rather than a king that we had reserved. Needless to say, this was terribly disappointing. It took another 6 trips to the front desk and moving our belongings three times before we finally were given the room we had already paid for. The person who finally helped us get this resolved wasn't a manager or a front desk person, it was one of the bellmen who saw a couple who had been messed around and he decided to help out. So I overpaid them and my travel agency and neither one of them will refund me the difference in the rooms. Oh, did I mention that I have been dealing with Expedia ever since my return home September 25th?

Let me get the bad out of the way which is only that they did not answer the phone. Also the escalator and elevator going up did not work. This was frustrating as I was trying to coordinate transportation to get there and carrying my bags upstairs was exhausting. Now the good which is so much! The place is super clean and very well designed. The whole capsule idea is genius! It feels like I’m going into a bunk on a spaceship. For how small it is there was plenty of room to feel comfortable. There’s a TV a hook, and even a pull out table! The bathrooms and showers were very clean. I love how quiet it was. I had a wild time in Cancun and I wanted this to respite before my flight. It stays 62 degrees which is cold for me but they graciously offer blankets. Breakfast is included. I don’t eat breakfast so they made me a plate to go. I thought that was super nice. I wish there were more of these around the world. Awesome experience!