With a stay at Adhara Express in Cancun (Downtown Cancun), you'll be within a 5-minute drive of Plaza 28 and Plaza Las Americas. This hotel is 8.6 mi (13.9 km) from La Isla Shopping Mall and 2.4 mi (3.9 km) from Ultramar Ferry Puerto Juárez.
Take advantage of recreation opportunities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Adhara Express, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. A complimentary English breakfast is served daily from 7:00 AM to 10:30 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 99 guestrooms. Complimentary wireless internet access is available to keep you connected. Bathrooms with showers are provided. Conveniences include desks and irons/ironing boards, and housekeeping is provided daily.
GGuest User2022.04.27
After a night trip to the suburbs, we arrived at ADO Bus Terminal Cancun and stayed for one day. It is convenient because it is within walking distance from the terminal, and there are many restaurants as it is in the center of the city. There is a local park nearby and a night market (food and souvenirs), great for an evening stroll. Breakfast was served as a buffet and was ok.
With a stay at Mex Hoteles, you'll be centrally located in Cancun, within a 5-minute drive of Plaza 28 and Plaza Las Americas. This hotel is 8.7 mi (13.9 km) from La Isla Shopping Mall and 1.9 mi (3 km) from Ultramar Ferry Puerto Juárez.
Be sure to enjoy recreational amenities including an outdoor pool and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Mex Hoteles, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour business center, express check-in, and a 24-hour front desk. This hotel has 4 meeting rooms available for events. Free self parking is available onsite.
Make yourself at home in one of the 100 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include phones, as well as safes and desks.
Oodiestars2023.12.18
The hotel room was comfortable. Didn’t really have any amenities available but there are shops and supermarket close by to be able to get some. The shower in my room was very weak for the water coming out and there was not much hot water so the water was not warm at all for showering. Bathroom was spacious and so was the room tho. Overall an ok place to stay for a short time.
With a stay at Pachamaya Suites, Wellness Spa, Retreats, you'll be centrally located in Cancun, within a 5-minute drive of Plaza Las Americas and Plaza 28. This golf hotel is 8.3 mi (13.4 km) from La Isla Shopping Mall and 2 mi (3.2 km) from Ultramar Ferry Puerto Juárez.
Pamper yourself with onsite massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 8 spa tubs and a health club. Additional features at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands. Guests can get around on the shuttle (surcharge), which operates within 100 kilometers.
You can enjoy a meal at Chamana serving the guests of Pachamaya Suites, Wellness Spa, Retreats, or stop in at the snack bar/deli. Quench your thirst with your favorite drink at the bar/lounge. Continental breakfasts are served on weekdays from 8:30 AM to 11:00 AM for a fee.
Featured amenities include multilingual staff, luggage storage, and a safe deposit box at the front desk. For a surcharge, guests may use a shuttle from the airport to the hotel (available 24 hours) and a cruise ship terminal shuttle.
Make yourself at home in one of the 14 individually decorated guestrooms. Bathrooms with showers are provided. Conveniences include complimentary bottled water and in-room massages, and housekeeping is provided on request.
EEmpire2024.08.21
It’s good hostel to stay for some days. Friendly staff and clean rooms.
Very Good
14 review
4.1/5
Price from
SEK 250
per night
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With a stay at Mura Hotel Boutique in Cancun, you'll be a 5-minute drive from Plaza Las Americas and 6 minutes from Plaza 28. This spa hotel is 10.8 mi (17.4 km) from Moon Palace Golf Club and 11 mi (17.7 km) from La Isla Shopping Mall.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. Additional features at this hotel include complimentary wireless internet access and tour/ticket assistance.
Enjoy a meal at the restaurant or snacks in the hotel's coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include luggage storage, an elevator, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 26 air-conditioned rooms featuring minibars and Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
GGuest User2023.09.12
A very good hotel, with excellent attention and service at the reception, breakfast that includes quite good, the comfort of the bed the best, as well as the cleanliness and spaciousness of the room, and with many gastronomic options in the afternoon and evening , a very good option to spend your vacation or one on a low budget.
Located in Cancun (Zona Hotelera), Temptation Cancun Resort - All Inclusive- Adults Only is steps from Playa Tortugas and a 3-minute drive from Puerto Cancun Marina Town Center. This all-inclusive hotel is 6.8 mi (10.9 km) from La Isla Shopping Mall and 11 mi (17.7 km) from Delfines Beach.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a nightclub, and a fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and a hair salon.
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Grab a bite at She, one of the hotel's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Wind down with a drink at one of the 6 bars/lounges or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 11:00 AM.
Featured amenities include express check-in, express check-out, and a 24-hour front desk. Free self parking is available onsite.
Make yourself at home in one of the 428 individually decorated guestrooms, featuring iPod docking stations and LED televisions. Bathrooms have complimentary toiletries and hair dryers. Conveniences include laptop-compatible safes and minibars, as well as phones with free local calls.
GGuest User2022.10.11
Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.
With a stay at Hyatt Zilara Cancun - Adults Only - All Inclusive in Cancun (Zona Hotelera), you'll be within a 5-minute drive of Forum By The Sea Mall and La Isla Shopping Mall. This 4.5-star aparthotel is 3.1 mi (5 km) from Tortuga Beach and 3.7 mi (5.9 km) from Iberostar Cancun Golf Course.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a sauna. Additional amenities at this aparthotel include complimentary wireless Internet access, concierge services, and gift shops/newsstands.
This aparthotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at La Adelita Cantina, one of the aparthotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 5 bars/lounges.
Featured amenities include a 24-hour business center, limo/town car service, and express check-in. Planning an event in Cancun? This aparthotel has facilities measuring 6781 square feet (630 square meters), including a conference center. Free valet parking is available onsite.
Make yourself at home in one of the 307 guestrooms featuring free minibar items and LED televisions. Your pillowtop bed comes with premium bedding. Rooms have private furnished balconies or patios. Cable television is provided for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs and rainfall showerheads.
GGuest User2023.06.09
I can't say enough good things about this hotel, I just had the best time here. I do want to say that I am absolutely not a resort person who goes to an all-inclusive and spends all their time in the resort, doing the resort activities and hanging out by the beach all day. I spent a total of 8 days at this resort and half of those I was out the entire day. The 4 days I did spend at the resort I mostly just hung out on my balcony (which was FANTASTIC) reading. I didn't do any resort activities, I didn't listen to any of the evening entertainment, etc. I did eat at the restaurants, which were all very very good. I did seriously enjoy my balcony, which was one of the ocean view balconies that has 2 loungers instead of a chair and a hammock (I would not have enjoyed the hammock, so this turned out great for me). I also ordered room service multiple times, which sometimes took a little while and once they messed up my order, but the food was very good, and hot, and you could order it even late at night which was nice. Service across the property was great, everyone was extremely friendly, and I needed help a couple of times with random stuff and they bent over backwards to help me out. Couldn't have asked for better service. The location is great, very walkable to restaurants and stuff, and the property is really very nice. Overall I had a great time and I would happily stay here again.
With a stay at JW Marriott Cancun Resort & Spa in Cancun (Zona Hotelera), you'll be a 4-minute drive from La Isla Shopping Mall and 6 minutes from Delfines Beach. This 5-star resort is 1.6 mi (2.5 km) from Iberostar Cancun Golf Course and 5.5 mi (8.9 km) from Tortuga Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. This resort also features concierge services, babysitting (surcharge), and gift shops/newsstands.
Grab a bite at Sedona Grill, one of the resort's 8 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 4 bars/lounges. Buffet breakfasts are available for a fee.
Featured amenities include a business center, express check-in, and express check-out. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 448 guestrooms featuring minibars and LED televisions. Rooms have private balconies. Cable television is provided for your entertainment. Bathrooms have complimentary toiletries and hair dryers.
GGuest User2024.01.14
The room is clean and tidy. It has been renovated recently and the facilities are newer. The service is also good. You can see the pool and sea from the balcony. The sea breeze is very strong, but the side of the balcony faces the sea, so you can sit on a chair and drink tea and listen to the waves. The restaurant will have performances in the evening, including Thai, Italian, and Spanish food.
There is travel consultation in the hotel where you can choose items. We booked XCHicen. The hotel is not far from the Cancun Mayan Museum and you can walk there.
With a stay at Atelier Playa Mujeres - Adults Only - All Inclusive in Punta Sam (Playa Mujeres), you'll be a 3-minute drive from Playa Mujeres Golf Club and 12 minutes from Gran Puerto Pier. This beach property is 7.1 mi (11.5 km) from North Beach and 8.6 mi (13.9 km) from Plaza 28.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, a health club, and a steam room. This property also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy Mexican cuisine at Mercado 19, one of the property's 14 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 12 bars/lounges or 3 poolside bars. A complimentary buffet breakfast is included.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Planning an event in Punta Sam? This property has 21115 square feet (1962 square meters) of space consisting of a conference center and 7 meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 593 air-conditioned rooms featuring free minibar items and Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
GGuest User2023.06.07
My experience at Atelier was nothing short of amazing. I visited the resort for my 30th birthday which was also my first solo trip. Every single person I encountered treated me with care and received me with love. I felt so special, literally like a Princess! I would love to come back and visit another time with friends and family. Here are some highlights worth mentioning: - I ate at Alba, Mercado 19, María Dolores, Takeshi, Limon y Sal, Bikini Azul, and La Consentida during my stay and all of them were good! Now for me, some were better than others depending on the type of food you like, but still, every single thing I ate was delicious. No hit or miss, the food was amazing, and at no point did I fall ill from food consumption. - Carmelo was my server at Maria Dolores for my birthday dinner and he and the entire staff treated me like royalty. I was alone at the restaurant for most of my reservation so they were all very attentive to me. The attention to detail in the food and the presentation made this a fine dining experience like no other. Everything was very well thought out and explained beautifully, like a story. Although the food at the restaurant is not included in the price of the resort, it’s very reasonably priced and worth it. - Joshua, Freddy, Adriana, and the pianist at the Azucar Bar & Lounge treated me like family for my entire stay. Every night I would visit them they would be so happy to see me and wanted to celebrate my birthday with me. Joshua is such a talented mixologist, every drink he made was made with love. I attended one of the cocktail classes hosted on Sunday evenings and although I learned some cool drinks, I wish we were able to be more hands-on and actually replicate making the drink instead of just watching him. - On the night of my birthday room service delivered a small plate of cheese and bread along with a champagne bottle, I really enjoyed that surprise! Random things to note that could matter to some people and are worth mentioning: - The walls in the rooms are pretty thin and you can hear everything going on around you, whether in the rooms surrounding yours or outside in the hallway. There’s ambient music playing 24/7 which is nice during the day but I think they should turn it down at night so guests can rest. - The app they suggest using for the resort is a bit glitchy and not fully functional. They encourage you to make dinner reservations using the iPads around the property because you can’t make reservations via the app which I find to be counterintuitive. You’re not able to see the reservations you set up in the app so if you forget what time you booked, you have to find an iPad to double-check. Also, the map of the resort on the app is very hard to use and understand. - I feel like this is a given at any beach resort but if you’re looking to get a cabana by the pool or hut on the beach, I suggest you get there early. On my last day, I went to the beach at 7:30 and already all of the cabanas a
Located in Costa Mujeres, TRS Coral Hotel - Adults Only - All Inclusive is by the sea, a 4-minute drive from Playa Mujeres Golf Club and 13 minutes from Ultramar Ferry Puerto Juárez. This beach property is 6.4 mi (10.4 km) from Garrafon Natural Reef Park and 7.9 mi (12.6 km) from North Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a health club. Additional features at this Art Deco property include complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Enjoy international cuisine at Capricho, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Visit one of the 3 bars/lounges, 2 beach bars, and 3 poolside bars for a refreshing drink. A complimentary buffet breakfast is included.
Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Costa Mujeres? This property has 10710 square feet (995 square meters) of space consisting of a conference center and 12 meeting rooms. Guests may use a roundtrip airport shuttle for a surcharge, and free valet parking is available onsite.
Make yourself at home in one of the 469 air-conditioned rooms featuring free minibar items and Smart televisions. Your memory foam bed comes with premium bedding. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature jetted bathtubs...
LLeungAlex2022.04.26
We spent our honeymoon in TRS hotel with my wife. Check in was very quick and smooth unlike some other reviews i read takes a few hours, maybe it was on a weekday. Francisco at the check in counter was very helpful , he helped us upgraded our room to swim up suit and it was amazing! Sostenes and Cesar assigned as our butler for our stay and they were very helpful as well and always smiling. One thing I’d like to mentioned is that they said they have 25 minutes complementary spa for us for our honeymoon, and the reception told us to meet at the lobby next morning at 8:30am to take us to breakfast and to tour us around the resort. But the next morning we realized we have to attend to the sales center where they wants to sell us some traveling package which we didn’t expect, altho they are all very nice but we spent two hours there listening to them on the first morning of our stay and it was our honeymoon. wish they would let us know earlier then I would rejected, and they said we had to attend in order to claim the complimentary spa which at the beginning they said it’s for our honeymoon. Anyways, For food I highly recommended Gaucho steak house, we tried the bone in steak and they grill them with charcoal and it was very delicious , but the second time we went the steak was over cooked a bit. During our stayed we joined two activities, one is water aerobic and paddling. Both instructor was very fun and especially Dente. He was super friendly and patient! Overall we are satisfied with our stay, and would recommend to our friends.
Set a pace that suits you at Residence Inn Cancun Hotel. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. With a location in Cancun's hotel zone area within the Nizuc channel reserve, surrounded by nature, just 9 km away from the Airport. Enjoy complimentary breakfast, Wi-Fi and connect to work and the outside world. Work up a sweat in our hotel's fitness center, ready for strengthening body and mind. Relax and unwind when you want. Thrive at our extended-stay hotel with the conveniences you need, like pet-friendly studios, one- and two-bedroom suites with separate living and sleeping areas. Take advantage of Cancun's bounteous produce in your hotel room's fully equipped kitchen, ready for your favorite cuisine. At Residence Inn, we welcome you to Mexico with open arms. Pets are allowed at our hotel too, so everyone in your family is welcome.
GGuest User2022.08.15
We stayed 3 nights last weekend. It is a sparkling clean, spanking new hotel. The common areas are well done and the room was very nice and modern. Stainless steel appliances, dishes, cutlery, coffee, all set up nicely. I do not know how anyone who has written a review about this hotel could complain about the staff being unfriendly. Every single person we talk to in this hotel from the front desk to the dining area to the house keeper, were incredibly friendly and helpful at every turn. It was one of the highlights of the entire place, so don’t let these Karen’s fool you. The rooftop pools were clean and not crowded and we had a nice afternoon wading almost privately in one of them for a good hour. Also the price was not bad. I think I paid around $250 for three nights for an ocean view king-size room. Now to the things that were not so great: 1) You are so far away from anything on the hotel zone that you have to take a taxi everywhere you go. That’s about $20-$25 each way. So factor that into your budget. We probably spent $150 on taxes. 2) As many reviewer’s have noted, the breakfast is bad, at best. The area is not tidy or well kept, The food selections are hit or miss and even at that not very tasty, and the freshness of the food left something to be desired. when I went down at around 9 o’clock, many of the selections were simply gone and did not get replaced. I did not even see eggs in the service area or on anyone’s plate while I was there. I ended up eating a muffin, yogurt, and some chunks of fruit. And I am a bacon and eggs kind of guy. Do not expect much from the breakfast. We did not visit again after this trip. It is advised to go there early, if you must suffer through their breakfast. 3) there is no other food service besides breakfast. They advertise a rooftop snack bar, lounge, what have you. There are signs for it throughout the hotel. At no point during our entire trip was it ever open. I asked someone in the pool area one day who had been there over a week and they said they had never seen it open. So again, either live off convenience store food from their vending area downstairs, or you have to take a taxi to the grocery store or a restaurant if you want something to eat. Prices in the lobby vending area are two dollars for a can of Pepsi, three dollars for a small Gatorade, two dollars for an apple, two dollars for a snack size bag of chips. Overall, for the money it was not a bad short stay. Would I stay here again? Only if it was free.
Excellent
119 review
4.3/5
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4.6/5
Outstanding
GGuest UserThe room is very big and it’s great to live alone! The food is also good, there are live performances on weekend nights, and there are various activities at the swimming pool in the afternoon, so you won't be bored. The service is also very considerate, highly recommended! Very cost-effective
GGoldbergThis was an excellent experience. Location, pools, beach, buffet breakfast, room, cleaning, coffee maker in the room. Every member of the staff was so attentive all the time. We loved this hotel.
GGuest UserThe Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!
This hotel was unbelievable good value. We stayed here for a night en route to Isle Mujeres. Lively small hotel with tropical garden and small Pool. A great introduction to tropical Mexico coming from a cold and wet Ireland. The young man in reception was so nice and spoke some English. So after a quick check in we went to our room to drop the bags as it was around 9pm and we meeded to eat. We went across the road to a lovely outdoor pizzeria and had a delicious pizza. Again staff there were so friendly. Came back to bed. The room had two double beds for 4 of us and it was grand. Hot showers, clean room and comfy beds. Breakfast the next morning was delicious. We thought it would be a continental Breakfast but we had a proper Mexican breakfast. We left that morning but could have stayed a few more days as it was so nice. I would definitely recommend this hotel . There were kids enjoying the pool as we left. The pool area is shaded as are the grounds so it’s like an oasis in the city.
GGuest UserWhere do I start from? Daniel , Erik and the whole squad were exceptional. SLS Cancun is situated in the Marina which is probably the most expensive and most luxurious place in the whole of Cancun. There are loads of restaurants and a big shopping mall literally 7-10 mins walk from the hotel. The Marina is amazing with loads of fine dinning and descent priced restaurants. I stayed in one of the suites which happens to have 2 bathrooms and a full ocean view. The best thing about this hotel and the area (the Marina) is how private, secure (tho Cancun is safe) and affluent the area is. I call the area little Miami. If you want a loud noisy area, this is not the place for you. But if you want a bit of class and then drive into the noisy area and back to peace then SLS is for you. People pay to come to the beach so it’s a private beach but obviously free for hotel guest , so you will never see a rowdy group of people. I rented a car during my stay through the hotel without even paying a deposit to the car company and obviously you get Valet parking every time. The guys are attentive and always happy to help.Ask for Daniel and Erik, those guys are everything you need. I’ll see you soon.
GGuest UserThe experience was greatly diminished when the hotel charged $150.00 for the room and key deposits. That was almost equal to the price of my entire stay. This should have been listed in the hotel description. Only stating that additional charges may be charged does not warn of the excessive charge I received. In addition, I am still fighting with them to get part of the deposit back. I travel frequently and this charge was definitely more than most hotels. And obviously, if complaints are not lodged, the deposits are not returned.
MMelissaPros
Location. Rooms, hotel grounds
The location is about 5-10 min walk to the main area of downtown with all the shops and markets.
The property was very well Kept and clean. My room was spacious, the bed was very comfortable. The pool was a nice bonus after exploring all day.
The property has a front gate so it made the hotel feel very secure and safe at all hours.
Overall no issues with the hotel itself.
Cons
Communication and checkin
I waited outside the gate for 40 minutes to check in because no one was at the front desk. I tried to call with no answer and ctrip also tried calling with no answer. When I finally saw got checked in the man on the phone said I absolutely did not wait that long and he has just talked me to (he did not). There was no apology for the wait or anything and it came off like that fact that I waited so long was a lie (I do have my conversation with the ctrip agent where we talked about both of us not being able to get ahold of the hotel).
I had also asked them if they could help me order a taxi for 4am. The man responded and when I asked to confirm price he didn’t respond for 4 days at which point I had already checked out and left.
GGuest UserI enjoyed my stay at Krystal Urban Hotel! I received excellent service from the staff. I felt at home. I definitely recommend this hotel to anyone on a tight budget The Aquamarina restaurant serve delicious food. The breakfast is my favorite because it has a variety of home cooked foods. The staff, Rodolfo and Karen, work very hard managing the breakfast shift well- they keep the shift running smoothly.
MMichael AsferachewI had a fairly okay experience here but compared to the other hotels I've stayed in cancun this takes the bottom. Check in at the hotel desk are long, hotel room is tiny and you can hear sounds from the other room next to you and there was also construction going on so noise was an issue and hotel rooms bath room doesn't have an air ventilation systems so all your business stays in the restroom. Also considering this has a party beach outside, this hotel is not for people that enjoy the quiet side of life. It's difficult to sleep at night when there's a party outside past midnight. The only upside is if you pay for the all inclusive package your meals are covered that's the awesome part they have got a good buffet for breakfast, lunch and dinner. That's the only thing that made me and my family happy for staying at this hotel.
GGuest UserThe accommodations at All Ritmo were exceptional! The desk staff was efficient, friendly, and answered all questions in detail. The dining staff - waiters and servers also were cordial and ensured that everything necessary for a fantastic experience was provided. The same with the pool bar staff.... very friendly and accommodating. The desk staff arranged transportation several times - it was on time and the drivers were cordial. I am recommending that my family and friends also choose All Ritmo when they travel to Cancun. My son and I thank the staff of All Ritmo for a wonderful holiday.
Earl
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