Hotels near Tierra Nueva, Cancun

Our flight was cancelled.. CUN＞JFK.. 24hrs later. This hotel was so accommodating. Although there was a lot of confusion and as chaotic as it was, we still received kind & courteous service. Our party of 4 was given 2 adjoining rooms. Given the situation… We felt safe & comfortable. We highly recommend the outdoor Taco spot around the corner… can’t miss it - Al Pastor tacos right in front - get the Arrachera (steak) Tacos with cheese - super delicious!! The next day, staff.. especially Mateo - was incredibly helpful & informative! He made sure we were well taken cared of!! Mateo was muy excellenté! Muchas gracias con todo!

Excellent value for money. The hotel is located in a single complex with a shopping center, where there are all the necessary shops and restaurants. Thanks to the guys at the front desk for recommending Sanborns, a great place to find diet food for a person with gluten intolerance and pancreatitis. Great place, will come back again.

Great place for solo travellers. Or if you will just be coming back to hotel to sleep and shower. Fresh hot breakfast made for you in the morning. Would recommend for sure. Not too expensive given that it’s in cancun tourist area.

We booked a penthouse room with a pool and were super excited based on the photos and reviews we had seen online. However, our experience was far from what we had hoped for. Firstly, the hotel is located in a shopping center ***** with a shared parking lot, which was unexpected. The check-in experience was underwhelming; the staff seemed preoccupied and almost annoyed by our presence. They spoke only to my partner, who is a native Spanish speaker, and largely ignored me, despite advertising as a bilingual facility. Upon receiving our keycard, we found it did not unlock the room. We turned back to go to the reception are, only to be informed that we needed a different room, with no explanation given. The new room was a few doors down and initially seemed okay but was very dark and had an uninspiring view of construction and rooftops of local housing. The private plunge pool was on a second level, accessed by a winding staircase which had cracks and missing chunks from some of the steps. The pool area itself was in poor condition: chairs without cushions, a loose floor board with a hole, and neglected plants. The pool water was dirty with debris, making it unusable. Inside the room, there was a strong smell of cigarette smoke (we did not request a smoking room). The pillowcase had stains that looked like dead bug guts, and the bathroom towel had a clump of shaved hair prominently placed on it—which was revolting. When we reported this to the staff, the manager appeared indifferent but promised clean towels and a thorough room check. We decided to eat at the hotel restaurant, where the shrimp tacos were editable but fried, despite the menu not indicating this. The main guest pool water was somewhat cloudy and had visible debris, suggesting it hadn't been cleaned recently. Returning to our room, the cigarette smoke smell persisted. Further inspection revealed a clump of long, dark hair in the shower, entangled with what appeared to be a used tampon. That was the final straw. We left immediately and requested a refund, which, to their credit, was processed without issue.

The Beachscape Kin Ha Villas in Cancun surpassed our expectations. After a small problem with our room the staff found us a new room and upgraded us to a suite, which was wonderful. The views from the sea view rooms are astounding. The staff are all very friendly and helpful. Reception very helpful. Staff serving breakfast work hard and are always smiling. They also work in the evenings in the restaurant on the beachfront and bar. The food is very good. We had breakfast included. It was a hot and cold buffet with all sorts of different Mexican and European dishes. Cereal, fruit and pastries. All so nice. The restaurant food was also great. The grounds and gardens were beautiful. The only small detail we would have liked was a full length mirror, but after speaking to reception at the end of our stay they informed us that they are in 98% of the rooms. We should have asked at the beginning! We came to relax for four nights and were definitely able to do that. There is no thumping music playing like some of the other resorts close by. The beach is clean and the water is so clear. Beachscape has a little shop which sells nice beach clothes, swimwear and toys for children. It also has beer, juice, milk, etc… There is a 7/11 around the corner. There is also a supermarket (huge) about ten minutes walk away. This has everything you could possibly need and more! DO NOT be drawn in by the people at the top of the escalators in the supermarket on your way out!! They will ask to see your receipt and tell you that you can get a huge reduction in price on a catamaran trip and breakfast in a beautiful hotel around the corner for 90 minutes of your time. They will take you to another hotel miles away and try to make you buy time share and stay there for hours! The extremely friendly man who talked us into going was not at all friendly once we said we didn’t want time share and was very unhappy when we insisted he call us a taxi to take us back!

The room is very big and it’s great to live alone! The food is also good, there are live performances on weekend nights, and there are various activities at the swimming pool in the afternoon, so you won't be bored. The service is also very considerate, highly recommended! Very cost-effective

This was a beautiful hotel. I had a great time! Hotel was very clean & staff were AMAZING. Also it’s very entertaining you guys must stay here on your visits 😊😊😊😊 My room was beautiful as well guys ocean front 😍

Exceeded our expectations !!!! Amazing new hotel across the street from the airport . We booked four rooms for one night, as we had an early morning flight and had been in Isla Mujeres for a family trip . First and most important, the hotel was very clean. Check in was quick and the staff was very friendly. They even gave us vouchers for complimentary cocktails in the hotel bar. We had dinner at the restaurant on site . The fish tacos were the best that we had eaten on our 12 day trip . The room was cold , the bed comfortable and the shower hot . There were complimentary bottles of water in the room . The hotel also offers room service, which some of our group opted for . Unfortunately , we did not take advantage of the large pool area on the 3rd floor, but it did look inviting ! I would recommend this hotel to anyone looking for accommodations close to the airport . The shuttle runs every 30 minutes 24 hours a day .

Our experience started weak but ended stronger. This resort had customer service that was unresponsive, and unhelpful when we did reach them, prior to our arrival. While drinks are included, all I could drink were bottled beers or wine because the cocktails that any barista made were the worst I had tasted - mudslide, vodka soda, pinacolada, etc. all were terrible. Maybe they do this so guests don't order much alcohol? Waiters are a hit and miss, Marco Polo had a wonderful waiter who put on a show for us, while the Caribbean restaurant by the sea had a waiter who never once got our orders right, dozens of wrong orders or forgotten items in every sitting. Airport transport has many rules - for pickup, you must order 12-24 hours in advance, outside that window you're on your own. For dropoff, you must order the day before departure, can't pre-arrange 2 days in advance and you can't arrange the same day either, add some stress to your holiday. This resort benefits from its connection to neighboring GR Caribe by Solaris as their combined facilities and the prettier design of GR Caribe make the overall resorts experience more interesting and memorable.

The hotel is actually not in the Cancun hotel zone. There is nothing nearby. There is a shuttle bus out there, one way, but no return to the hotel. You have to take a taxi to go to the beach mall or whatever. inconvenient. Breakfast was okay, but dinner was average with fewer dishes than breakfast. We had dinner and it was said to be a buffet with only a few varieties and the taste was not very good. The hotel chair was not stable and I fell. The hotel service is just okay. I will not stay at this hotel again when I go to Cancun.