Hanzo Hattori
November 15, 2024
Review for Crowne Plaza Caparica Lisboa
I recently stayed at the Crowne Plaza Caparica Lisboa and had an overall positive experience but felt there were areas where improvements would enhance the stay for future guests.
Pros:
• Location: The hotel’s location is serene, offering beautiful ocean views, peaceful mornings with birdsong, and breathtaking sunsets. Although it’s about a 30-minute drive from Lisbon, the tranquil environment makes it worthwhile for those seeking a break from the city.
• Design: The hotel is beautifully designed, with luxurious public areas and comfortable rooms. My room included a pleasant balcony overlooking the golf course, adding to the relaxed ambiance.
Areas for Improvement:
• Housekeeping: Room cleanliness could be significantly improved. Upon arrival, I noticed dust, hair, and a dirty carpet that became apparent with closer inspection. The bathroom could use more thorough cleaning, especially in removing any buildup on fixtures and seals. Addressing these details would make a noticeable difference.
• Maintenance: Some minor repairs are needed. For instance, one of the door hangers was broken, and while the shower had great water pressure, the seals could benefit from a refresh. These small updates would enhance the overall quality of the rooms.
• Amenities: The hotel provides two bottles of water daily, but there was one day it was missed. When I asked about it, I was simply directed to drink tap water, which was surprising. A more consistent approach to these amenities would be appreciated.
• Breakfast Experience: While the breakfast selection was generally good, the pastries could be of higher quality. Additionally, some items, like the omelet station and honey, were placed at a distance from the main breakfast area. It would be helpful for staff to inform guests about these stations to improve accessibility.
• Attention to Details in Public Areas: I also noticed that the water dispenser in the lobby bar could use more frequent cleaning, as it showed signs of buildup.
Overall Recommendation: The Crowne Plaza Caparica Lisboa has a lot to offer with its beautiful setting, comfortable rooms, and peaceful atmosphere. With improvements in housekeeping, maintenance, and attention to guest needs, it has the potential to deliver a truly memorable experience. I hope the management will take these suggestions into account to ensure the hotel lives up to its full potential.