Terrible flats and poor hospitality
Waited 4 hours to check-in as the “Presidential Apartement” was not ready. Eventually we were taken to the flat and it was an absolute disgrace. Filthy stained carpets, everything was broken from kitchen appliances to cupboards and furniture. What a disgrace. They eventually moved us to another flat in Sea Point but by then it was 7pm and we were exhausted and the entire day had gone by and our food was spoiled. Terrible experience especially after I told them we had an 80 year old with us that wanted to rest.
The second flat was also not well serviced and we just didn’t have the energy. I sent a complaint to the manager and have had no response.