Los Lagos Resort Hotel Reviews
Los Lagos Resort Hotel
Pedro López (empalme entre las rutas I y II) y Paseo a Los Lagos, Capiata, Central, 2560, ParaguayView Hotel Details
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1 night
Los Lagos Resort Hotel Guest Reviews
4/5
Very Good
5 review
Verified reviewsLocation4.0
Amenities4.0
Service4.0
Cleanliness4.0
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Negative reviews(1)
Guest User
Stayed in Feb 2022
Couples
Posted on Mar 26, 2022
It is a hotel with good exteriors, so we decided to reserve a room and do our wedding report. Although they did not object to our outdoor camera, we were surprised that when we asked them to come up with us to do a short report for a few minutes, they wanted to charge us extra as if they were a third guest. The room is quite small and without an exterior window, it does not seem consistent with a hotel with a certain prestige. The TV was not working and we had to wait 45 minutes for a technician to come and fix it.
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Response from Property: Hi John! For us, the experience of our clients is extremely important because we take their entire trip very seriously, from the first contact to the post-stay. We will be finding out more about the inconvenience that occurred because the way you mention it, that they needed your photographer for just a few minutes, they should not have caused you any major inconvenience. Regarding the room, we have double rooms to group rooms, so the space and type of room can be viewed on our website, booking engine or consult with any of our customer service agents to ensure that the expectations be fulfilled. We appreciate you letting us know about your visit and as it is part of our DNA, rest assured that we will continue working on continuous improvement. Thank you very much and we look forward to seeing you again soon!