Guest User
August 23, 2024
DO NOT STAY HERE! Our hotel room was FLOODED after a thunderstorm hit the area and all of our clothes and luggage got soaked the night before check out. There are no weather stoppers or drains in place from preventing water from entering the rooms. We presented this to the owner, Piero Emilio, in a calm and collected manner, and he did not have kind words to say. He was very dismissive, inconsiderate, and used an aggressive tone against us. We then told him we typically leave reviews after our stays, and that spun him out of control. He got in both of our faces and tried to blame US for being aggressive and causing a scene, all the while there were several other hotel customers eating breakfast 5 feet away from us. The owner swiped my credit card for the FULL amount and slammed it on the counter with no words. We left the hotel immediately after. No in-room telephone, no minibar items outside of water, and no laundry services. Please look elsewhere. Do not let the location, view, or “4-star” rating fool you. The restaurant was quite literally the only plus about this hotel.