Pestana Caracas Premium City & Conference Hotel

環境優美舒適，沒有早餐很是不方便，價格有點貴，服務倒是很好，房間一般，但是感覺住的人很少。缺少人間煙火氣息。下次再考慮考慮！

Overall good hotel. I had a 4 night stay. I would give it a rating of 3.5 / 5. Especially for 2 situations: on the first night I was assigned a room whose mattress did not meet the comfort standards at all, however, after the 2nd night I was changed to another room that did have a good mattress. In general, conditions in this room were good. The 2nd situation and the most critical, has to do with the hotel's collection policy. It is not sufficiently explained at check-in, making the guest have a hard time. In my case, in the checkin I paid the amount of the 1st night of stay, with the purpose of paying the remaining nights and successive consumption during the checkout. However, this caused the hotel to block my room access keys daily, as well as a late cleaning of the room (after 3 pm). I had to make the full payment of the reservation to avoid the situation. Therefore, the hotel must be transparent with the guest and inform the collection policy, to avoid actions that make the guest feel uncomfortable. For example, inform that 100% of the reservation must be paid at check-in.