To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities3.8
Service3.7
Cleanliness4.0
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All reviews(75)
Positive reviews(17)
Reviews with photos/video(1)
Negative reviews(1)
Oksana
Double Studio
Stayed in Oct 2024
Couples
17 review
2.7/5
Posted on Oct 11, 2024
Make sure you pay attention to the reception working hours. We didn't. We arrived at 9pm and had to stand in a freezing cold outside the closed hotel door for 40 min or so.
The hotel's phone numberdid not answer (of course they only pick up the phone during their working hours). There is no security guard or any other hotel staff to let you in when the reception is closed. The lady who answered the hotel's 'emergency' number was very rude. She hung up on us twice before she finally sent the instructions on how to enter the hotel to us.
The receptionist who checked us in the next day was nicer. According to her our tour agent did not provide the hotel with our phone number so they couldn't send the instructions to us beforehand.
The rooms are old and worn down.
The location is great, walking distance from the walled city.
Masashi Matsubayashi
Single Studio
Stayed in Oct 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Nov 13, 2024
it's close to Carcarsonne Castle so after dinking around castle, it's nice access.
Guest User
Double Studio
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Sep 5, 2023
Phantastic place right below the walls of Carcassonne. Everything was impecably clean - exactly as described.
The photos shown by trip-advisor absolutely reflect reality.
We had an excellent two day stay in the absolute proximity of the old town.
The personnel as extremely helpful and also the late check-in worked perfectly!
For those arriving by car: we had no problems finding a parking place in the vicinity of the hotel,
but we staeyed also in the late season beginning September.
Guest User
Single Studio
Stayed in Jun 2023
Solo travelers
1 review
4.7/5
Amazing
Posted on Jun 9, 2023
This hotel had loads of space in the apartment and the reception member was very helpful on arrival. It is a 5 minute walk from Cité médiévale and about 20 minutes from the lower city. I stayed in a single room apartment and it had a double bed and a double sofabed, as well as all the utensils and equipment for cooking your own meals.
Anonymous User
Duplex Apartment
Stayed in Sep 2024
Travel with friends
159 review
3.6/5
Posted on Oct 1, 2024
It's hard to find. The rooms are also strangely distributed. The front desk didn't mention that a password was needed to enter the door at night. Fortunately, I called the front desk and found the mobile phone number after listening to the message, and I still got in. It's a 10-minute walk from the ancient city, which is an advantage.
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Isaac
Double Studio
Stayed in May 2024
Couples
1 review
4.7/5
Amazing
Posted on May 20, 2024
A good accommodation near the medieval city, very good value for money, has a small dining room, kitchen, refrigerator. Parking €10 per night.
The breakfast left a lot to be desired, very expensive for its variety.
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Igor123
Single Studio
Stayed in Apr 2024
Solo travelers
69 review
4.2/5
Very Good
Posted on May 1, 2024
Quite a normal place to visit the city. Spacious and clean. A bit far from the city center and train station, but close to the castle. In general, the kitchen has everything, but not enough. Surprisingly, there is a note that if dirty dishes are left there is a 25 euro fine - with this dishwashing detergent, salt, oil, tea for free - there is nothing. The room has a bathroom - it's cool. And the apartment complex has its own courtyard. There is nothing around, not even a store.
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Guest User
Single Studio
Stayed in Mar 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Mar 9, 2024
It's a little far from the station, but there's a hotel just a few minutes walk away, so I think it's in a good location.
The size and cleanliness of the room were unbelievably good considering the low price.
They were very patient with my poor French.
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Guest User
Single Studio
Stayed in Nov 2023
Solo travelers
1 review
3.2/5
Posted on Nov 8, 2023
Reservation and payment were made in advance, and check-in was only at 3pm. However, when I arrived the reception was locked and there was absolutely no one to hand over the room key. I waited outside for some time, alongside other guests who were unable to enter. At one point, a couple of guests arrived who had obtained the codes to access the hotel and where the keys were. I was lucky that I was there when it happened, because I called the hotel and no one answered. I did not receive this entry code, even though the hotel had my email and telephone number. In addition to this horrible situation, to be able to enter the hotel, you need to purchase a kit to clean the kitchen at reception. The shower in the bathroom worked more or less and the cleaning was not 100% good. The only advantage I saw in staying at this hotel was the location.
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李現堯
Single Studio
Stayed in Oct 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Oct 3, 2023
The location is quite good, about 5 minutes from the castle. The hotel service is very good. Although there is a check-in time, after contacting us, we can check in at midnight. We will check in again next time.
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Husilaorong
Single Studio
Stayed in Mar 2023
Solo travelers
141 review
4.5/5
Great
Posted on Mar 15, 2023
The hotel apartment is about 600 meters from the west gate of the castle. The fastest way is to take bus No. 3 (1 Euro), and the station is right in front of the hotel!
The apartment has a kitchen, living room, etc., and you can cook for yourself. Very clean and tidy! The only downside is that there are no restaurants and supermarkets around. It’s better to bring semi-finished food when you check in, so as to make full use of resources? In addition, I would like to remind you that the hotel's breakfast is extremely cost-effective, 11 euros per person, no meat, no eggs, no fruits!
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6/7
Guest User
Apartment
Stayed in Nov 2024
Travel with friends
1 review
4.0/5
Very Good
Posted on Nov 10, 2024
Alright
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Guest User
Double Studio
Stayed in Oct 2023
Couples
2 review
5.0/5
Outstanding
Posted on Oct 21, 2023
Very good on all
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Guest User
Apartment
Stayed in Jun 2022
Family
9 review
4.0/5
Very Good
Posted on Jun 27, 2022
The room is clean, comfortable, safe and suitable for a family. The location is a bit biased. It is not convenient to walk from the train station. If you travel by car, it should be a good choice. The price for breakfast is average.
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Guest User
Studio
Stayed in Jan 2022
Business travelers
4 review
4.7/5
Amazing
Posted on Feb 19, 2022
Very nice apartments but some paintings need to be reviewed as well as the shower joints which are in a bad state and spoil the view of the bathroom