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I arrived at the hotel late, close to 9pm, in the pouring rain, walking over from the train station with bags on cobblestone streets. On Google maps, the distance looks manageable but in wet weather and the dark, I had second thoughts. Nonetheless, the service and room standards made up for everything. They managed to fix me a room service dinner past 10pm, and it was really good lamb shanks on mashed potatoes. The bed was comfortable, the sheets were clean and I just sank into the best sleep of my whole work trip. The hot water pressure was strong. I went down for a super early breakfast the next morning, and the service staff at the breakfast stations were super friendly. The spread was a veritable feast, and they explained what black pudding was - I actually enjoyed it. There were vegetarian options available and the coffee machine dispensed really good cappuccino. One thing to mention was the wifi in the room. I had to do a business video call for an hour and I lost connection twice. I suppose the bandwidth was not designed for long video calls, so guests may want to prepare back-up connection if they need internet for work.

Nice hotel.Everything you need.20 mins walk into the center of Cardiff.Or you can catch the bus and be in Cardiff town center in 10 mins.Bus stop is right outside the hotel

The Positives! Reception was very friendly and extremely helpful, allowing us to check in well before 3pm. Both ladies from house keeping that I came across could not have been more helpful. Restaurant staff were pleasant, efficient and served well cooked food that was nicely presented by the chef. The bedroom was spacious with a comfortable bed and well equipped bathroom. I was impressed by the inclusion of a table and chairs to sit at with a drink whilst watching the good sized television. The negatives1 Torn wallpaper and marks on the wall. Although on the third floor you can't sleep with a window open for all the traffic noise below. To the credit of the hotel they are hosting families from Ukraine but this causes its own problems. We were the only non-Ukraine guests using the restaurant on our first night and had our peace disturbed by the children being allowed to run around making a noise in the adjoining foyer. As the children need to get to school they have an early breakfast so consequently we arrived at 8.30 to find all the fruit salad and croissants gone. There was only one glass left for fruit juice and all the bread for toast had been eaten. This is a simple matter of logistics which the hotel should be addressing. Finally, due to a no smoking policy the Ukraine adults gathered in small groups outside the entrance to smoke which not only created a poor image but they were reluctant to move, requiring other guests to walk around or through them!

The housing environment is satisfactory, but the streets are full of slippery dead leaves that are not cleaned and can easily cause slips. Satisfied with overall service Satisfactory indoor hygiene The facilities are complete, but there are many scratches on the inner wall of the frying pan and should be replaced. The TV remote control may not be usable without power.

Great location. Lobby area nice and a good breakfast. BUT Our room was on Level 5 and it desperately needed updating plus a deep clean. It faced outwards and caught the sun in the afternoon so it was really warm at night and all we had was a small desk fan wafting warm air around. We couldn’t leave the window open as it was far too noisy outside and I was still woken up every morning at 5am by bin lorries and loud bangs with the window closed. No courtesy bottle of water in the room but apparently you’re safe to drink the water from the bathroom tap! I got such a lengthy patronising talk from what I presume was the manager for asking if we could have a bottle of water after seeing a box of them on reception! Most members of staff were friendly but he was just irritating. At checkout I wasn’t even asked how our stay was and I would’ve liked to reiterate how awful the room was I had told a previous staff person on the first day and I was told they were so busy and fully occupied they don’t have time to update and maintain rooms?!? Very odd response to me but I didn’t want to do prolong the debate. I just found it all really disappointing and for that reason will not be staying there again.

Budget hotel very close to Cardiff Central. Not many amenities, but then again, you get what you paid. All in all, I think I would reuse it if I had to go back to Cardiff.

Stayed one night. Not sure if because of renovation, the reception area wasn't very welcoming, pretty much self check-in set up but staffed too. Busy hotel, popular pool, gym, need to wait your turn for sauna & steam room but Impressed with facilities. Room service food was basic. The room definitely need updating and shower pressure not great. Overall fine though, would stay again.

Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast. This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.