Verified traveler
August 11, 2024
Ripped off
The water was off 2 days in a row to fix the water pressure but the water pressure still ******. The pool and spa were closed for 2-3 days because they couldn’t balance the chemicals, which is ridiculously easy to do. We opted into housekeeping every other day but in 12 nights our room was cleaned twice. I complained multiple times to get the first cleaning. Breakfast was mass scrambled eggs and some kind of sausage. Precooked bacon was one day a weeek. Parking is $5.12 plus tax every day, which is insane. If you are staying for more than a couple nights, take your own tissues, toilet paper, and paper towels. Do not expect to get your room cleaned ever or get clean towels and other supplies such as soap. The air conditioning did not work properly and it would take all night of running nonstop to even come close to the set temperature. It was consistently 2-3 degrees above the set temp without it turning on. The hotel is across the street from 2 truck stops and at a turnpike exit so there is a lot of truck noise. I do not want to stay there again. The only 2 washers in the hotel were both broken for a while. We will be in the area for 2 weeks every summer and I hope we never have to stay here a second time. It was not worth it. It was such a ripoff. We paid a ton of money to stay here and we did not get what we paid for. I want my money back!