Guest User
May 3, 2024
We booked 3 apartments for my mams 80th Birthday, two days before our arrival we got an email to say they were putting us into one of their holiday houses instead of the apartments as our group was 17 people. On arrival we were brought to what as I can only describe as a shop front we went in the doorway down a narrow hall to what was supposed to be a kitchen, so not adequate for 17 people. There was 3 very small bathrooms for 17 people. There was 5 bedrooms all but one had two many beds in them, very hard to walk around the rooms, nowhere for everyone to put their clothes, everyone left the clothes in their bags. the main reception room was basically a shop with assorted sofas a mismatch of furniture all different shapes and sizes. Some of our group complained and we tried to get changed back to the apartments and was told be the reception staff that nothing was available and they might be able to give us one apartment the next day (we were only staying for 2 nights) they offered no compensation or reimbursement and were very unhelpful. This wasn't a group of 18 to 35 year olds. The average age of our group was 72. It was an absolute joke.