We just got home from our mini vacation and we stayed at this hotel. I am a fanatic about reading reviews before choosing a place to stay and I read all the reviews on this hotel before scheduling. Since most people only care about the 'cons' of the hotel, let me start with those: 1. The beds are really soft. This may not be a problem for many folks, it is only a con for me because I prefer a hard/firm bed because I am a large lady and soft beds tend to sink with me which makes waking up with a sore back highly likely. 2. Two of the three nights we stayed here, there were many, MANY teens there and they were not polite about anything. They were running in the halls at all hours, and one tried to get in our door at about 2:30 A. My sister heard him say (while in the elevator with him and his friends) that he had forgotten which room they were in so he was trying the door handle on every room on the floor in hopes of this roommates letting him in. I will say this, though...this was not the hotel's fault. This was the parents' or guardians' fault. When we did call the front desk about it, they immediately addressed it and the rest of that evening went exceptionally well and all was quiet and peaceful. 3. When we arrived and they saw that we had our dogs with us (two Shih Tzu's), they said they had no idea we were brining our dogs. However, when I made my reservation with Francis (called the hotel direct and did not use a booking agent or Trivago, Expedia, etc.) I told him about the dogs and asked him twice before I got off the phone with him did he have down that I had dogs. He said yes. We knew Hamilton hotels allow pets, so we weren't worried that they'd turn us away, but it was a surprise when they said they didn't know we were bringing them. Now, for the pros: 1. Rooms were clean and nice. 2. The front desk recommended a wonderful Italian restaurant for dinner that we ended up ordering from every night we were there because they had great prices, great food and generous portions. Thank you to Marco and Julia!! 3. Great parking - plenty of parking for both their rewards club members and handicapped spaces. 4. Lots of room to enjoy the breakfast bar and a good variety/selection of food for breakfast. 5. Super friendly front desk folks - but this seems to be standard with Hamilton hotels - we have never run into anyone at any of their hotels that has been less than extremely accommodating and friendly. 6. Lobby and elevators were also clean and nice. 7. Some people would say that the furniture in the rooms was dated, and it may have been, but I don't feel that this is a reason to 'ding' them. 8. I asked for a room close to the elevator and handicap accessible due to having bad knees and asthma. I didn't get either, but in fairness to them, it showed on the site that there were no handicap rooms available. I asked them if they should have one come available before we got there, to please see if we could get it. So again, this is not a 'ding' o
46 Reviews