Mucura Hotel & Spa

Beware: No Hot Water and Poor Service Beware: there was no hot water during our stay and several other guests we spoke with had little to no water at all. I'd like to give the benefit of the doubt, but strongly believe the hotel staff were instructed to play games with the water situation. When we arrived in the afternoon, we told the evening/night clerk there was no hot water. He claimed various things, including that it was broken, that it had been shut off and didn't know how to turn it back on, and that the water really wasn't that cold anyway (which it was). He finally said the morning staff could fix it (of course, they too said they didn't know how but would call someone).After we repeatedly asked about the water and threatened not to pay our bill, that person arrived at 11 am (right while we were checking out) and apparently did switch it on. So, it appears the hotel intentionally turned it off and told staff to stall in trying to fix/turn it back on. Yes, the hotel is close to the airport (it's best feature) but for only a short cab ride and less than $10 more per night, we had much better accommodations in the heart of the old city. Seriously think twice about staying here and/or try the water as soon as you arrive and begin complaining immediately if it's not working.

It was very noisy throughout the night as my room was near the lobby area, there was a dead bug in the room, the bed was too near the door, just in double electrical plug, the bathroom was a great size but its design wasnt great. Bearly any room to put things, the mirror had dried spit and the decor was falling. Breakfast was also limited and you cant get any water or drinks after 4pm, so ordering in is ths only choice. People were really njce at checkin and checkout.

Too much noise! My room was near the entrance and the noise and talking would not allow me to sleep. I initially thought it was the guest. But, at night and earl3in the morning it was actually the staff. I would think that at least the staff would make an attempt to lower their voices at night at during the early morning...no!!! I have stayed at Mucura before this last stay was horrible for me and I'm a deep sleeper. I'm very disappointed as I like the properties convenience to the airport.

Alaskan Check in took us too long to wait. In bathroom have no hot water. Body soap was out of order. Bed was comfort but cover sheet won’t stay

Old customers I stayed this hotel many time