Los Patios Hostel

Awesome! I would stay there again without hesitation! I totally recommend this hotel! Location is perfect!

The hidden doorway, interior courtyard, and connection to the other aged buildings on the street all created a perfect scenario for a unique stay. The staff were pleasant, yet absent in terms of service. One night of our stay, it rained torrentially. Earlier in the day, the young woman at the small front desk offered an umbrella for each couple because of the promise of rain. Later in the day though, with rain pooling in the interior courtyard and a power outage, there was no communication from the staff. The room was small. Not quite cramped, but nearly so. The bathroom was not designed for two people to get ready at once; frankly it was a chore for me to maneuver my six-foot frame in and out to shower and shave. It seemed clean, and we didn't stay long enough to really gauge the cleaning or hospitality. The location was convenient for everything we wanted to do, including the fort. Even with substantial traffic passing by each day, the area offered a sense of safety for walking and touring.

My wife and I stayed there for 5 days and managed to go to the main touristic points either on foot or by Uber at very low fares. There is plenty of small markets, pharmacies, money exchange, restaurants and bars in the surroundings. The service is very nice and they really make an effort to please and serve us well. I do recommend this hotel!

Clean, comfortable, airy hotel, old and cozy decor, air-conditioned rooms; attentive, smiling and dear staff, from the reception to the kitchen and cleaning staff. Breakfast is interesting as it is ‘a la carte’ with local food options and a continental breakfast option. In the street of the hotel there are countless restaurants and bars, the historic center is 10 minutes walking and taxis are passing by the door at all times. However, if you expect an “ordinary” type of hotel, this is not the case. Breakfast is individual and served in a controlled manner ‘per option’, rooms are small and the bathroom is old and has just cold water; it takes a free spirit not to bother with these details.

I feel the need to leave the worst possible review for this hotel after the recent experience we’ve had. I have never been more dissatisfied with customer service. We booked our hotel room on November 30th for our stay on New Years Eve 2022. Low and behold two weeks before we are about to leave on our trip we get a cancellation notice via email. We did not cancel our reservation, Casa Baluarte (the hotel) canceled ours for NO REASON. The best part is, they will not give us a reason as to why they decided canceled our reservation 2 weeks AFTER our reservation was confirmed! All they’ve shared is they are “at capacity” and that this was a decision made by “the administration” but why was this not made clear from the time of reservation? They also refuse to connect us with a representative from administration so that we may have our questions addressed, very shady. As a concerned and extremely disappointed customer I urge other travelers- If you are planning to stay here do not be reassured of your plans, they may just cancel your reservation before your trip leaving you scrambling. My advise is find a backup plan. This hotel is not worthy of your money. Also, good luck trying to call them if you don’t speak Spanish. They also refuse to address issues over the phone insisting on WhatsApp messaging. Overall horrible customer service.