Hot spring Hotels in Casablanca

The hotel and service was great. But it's missing a couple items like a business center that the guest can use to print tickets instead of emailing the front desk (their printer was down). Also, if they don't want to put microwaves in the rooms, a community location on a few floors would be great so that we don't have to fight with room service to warm up food not purchased at the hotel.

The hotel is not far from the station, it is relatively easy to find, the appearance is very beautiful, the front desk is very affectionate, very eager to answer many of our questions, the surrounding is very lively, I feel pretty good

Hotel-style apartment, but without kitchenware, so the kitchen is of no practical use. In addition, there is no business center. If you need to print, you can send the information to the front desk, and the front desk will print it. There is no standard room, the big bed room is a big bed with two small beds joined together. Our two ladies asked for a standard room change. The front desk asked us to separate the beds. We could only have one set of bedding, which was embarrassing.

The hotel is in a good location, five or six minutes walk from the train station. The attitude of the service staff is very good. The room is large, but the facilities are a bit old. The hotel should include breakfast, and breakfast is okay, western style. Overall, the price/performance ratio is good, and it is quite recommended.

The room is large, the bed is comfortable, the bathroom is spacious, hot water comes out of the shower quickly, the service staff is polite and responsive, the wifi speed is OK, the location is not out of the way, the surrounding is safe, and you can find a restaurant within 300-500 meters' walk. Disadvantages: There are many types of breakfast but the freshness is not good. Butter, cheese, and yogurt are easy to deteriorate when stored at room temperature, and some of them seem to have mold spots. Too much perfume was sprayed in the room, the windows could not be opened, and the bathroom exhaust fan did not work. Therefore, the quality and smell of the indoor air were not comfortable. The windows are covered with a semi-permeable film with spots, which blocks the view and prevents the view of the city that should be seen from the upper floors.

We booked two rooms for ourselves and our two children. We also made reservations for shabbat dinner at the Hotel restaurant. We were assigned second floor rooms. The first night the music from a Morrocon dance club on the lower floor beneath us was so loud, none of us could sleep. We complained to the desk many times and each time they told us it would stop. This lasted until past 3 in the morning!!! Needless to say we were were exhausted the next day rom not sleeping. At the front desk they apologized and said it would NOT happen again. Yet, the same thing occurred Saturday night. Again past three in the morning the music blasted and thumped despite our complaints. When I asked to speak to the Manager he was always unavailable. The clerk said there was nothing he could do and he was aware ”it is a problem for many guests”. When we checked out I again asked to speak to the manager looking for a credit. Again he was off premises I was told and that he would call me. He never did. I tried calling the hotel over 20 times and was put on hold indefinitely, hung up on, and told he was unavailable. I was never able to reach him. When I went back and looked at the other 1 star reviews I see many people had the same complaint about the night club in the hotel. They know this will disrupt the guests but they do not care enough to stop it or alert the guests. They prefer reviews like this. While standing at the desk I heard other guests complaining and being given the run around. Every other hotel we stayed at in Morocco was great. This was horrible. DO NOT STAY THERE＞