My Loft Anfa

Disappointing breakfast, the room I booked was not available

Complaint about the bad experience with accommodation reservation On the 25th, I made a reservation at the my loft anfa hotel in Casablanca, based on photos that promised a pleasant place. Upon arrival, I found only a doorman, no receptionist, no functional computer system and unable to communicate in French or English. To make the situation worse, a cash payment was requested, contrary to the payment method previously made through the e-dreams platform. After waiting for an hour, I was sent to another hotel by another employee, where, despite checking in (I emphasize again, in another hotel in the loft chain) I found inadequate hygiene conditions. At 2:00 in the morning we tried to get help through e-dreams support, and after an hour of this attempt to request help we were told that they regretted the whole situation and did not offer any solution or attempt at a solution. This extremely unpleasant experience with the Loft hotel, combined with the lack of support from e-dreams, motivates my formal demand for a refund for a service that was not used. Very bad service. As a result of this situation, we found ourselves compelled to find another hotel to stay overnight. In short, not only did I pay for a service that I didn't enjoy, I also had to pay for a second hotel to guarantee a night's rest. THIS HOTEL IS A BIG NO!

I am Alexandre ZEMMA and I had the misfortune of spending a night in this hotel in Casablanca and when I talk about misfortune the word is very weak!!! To begin with you don't even respect what you put on your site!!! However, I called before booking and I insisted that I wanted a quiet room and especially not on the street side because I am very sensitive to noise and I was reassured by telling me that I would have well the suite with terrace behind as on your site at 551 dirahms this was absolutely not the case I found myself on the street side without terrace in a room infested with flies and with an Italian shower which completely flooded the room near only 10 minutes of shower I'm not talking about the non-existent wifi in the room where I couldn't even send a simple email in the morning at breakfast a stale croissant a kiri cow hard bread and tea (no coffee!!!) and a hot brick orange juice!!! absolutely nothing to do with the lunch boasted on your site, it's shameful to receive customers in these conditions and ultimately no services!!! please proceed with the refund pure and simple

HORRIBLE Hotel, A REAL DISASTER and DISPUTE AND DISAPPOINTMENT ARE ASSURED Very big disappointment and too far from a 4*!!! The air conditioning doesn't work, apart from its noise! Housekeeping is non-existent, water leak in the room and no one moves during the 5 days of accommodation! The breakfast is far from being a 1* hotel breakfast! Leave and leave without a trace!