Barceló Casablanca Reviews

Response from Property: Dear M. Cheryl,Thank you very much for your kind feedback.We are delighted to hear that you found all the aspects of your stay to be excellent, from our facilities to the comfort, staff and cleanliness. It's also wonderful to know that our strategic location in the heart of Casablanca added value to your visit, allowing you to enjoy the vibrant city life and nearby attractions with ease.We look forward to welcoming you back for another successful experience.Warm Regards

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are delighted that you were satisfied with our staff who strive to provide friendly and helpful service to our guests. Unfortunately, you are unhappy with your surroundings. We understand this may impact our guests' overall experience and we continue to work with the local community to find ways to improve it. We apologize for the lack of variety in breakfast. Our catering team has been working hard to provide diverse breakfast options to suit the tastes of different guests. We sincerely look forward to your visit again. We will provide you with a better accommodation experience and wish you a happy life!

Response from Property: Thank you for your feedbackWe are glad to hear that you enjoyed our breakfast offerings. Our team strives to provide a variety of delicious options to start your day right. We have taken good note of your comments regarding cleanliness in general and your comment was shared with our Executive Housekeeper for corrective actions.We are, nevertheless, pleased that you found our staff friendly and responsive to your needs.Hope to have the opportunity to welcome back you for another experienceWarm RegardsThe Management

Response from Property: Dear Valuable Guest, Thank you very much for your kind feedback.We are pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip.Moreover, we are thrilled to read your compliments about the service . Our team strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times.We look forward to welcoming you back for another experience.Warm RegardsHotel Management

Response from Property: Dear guests, hello! Thank you very much for leaving us your valuable suggestions despite your busy schedule! We are glad that you found our hotel's location close to the city center and convenient for traveling. At the same time, our service staff have also received your recognition, which is very important to us. However, we apologize for the problems you encountered during your stay. Regarding hotel facilities and air-conditioning sound issues, we will inspect and maintain related facilities to ensure a more comfortable accommodation environment for guests. In addition, regarding the misunderstanding caused by the close names of the two hotels you mentioned, we will consider communicating with the taxi driver in the future to avoid similar situations. We apologize again for the inconvenience you encountered during your stay. We will pay more attention to the details in the next work and sincerely look forward to your visit again! I wish you a good mood every day! Hotel Management

Response from Property: Dear guests, hello! Thank you very much for choosing to stay at our hotel and leaving your valuable suggestions! We are more than happy to add pleasant memories to your trip! We really appreciate your compliment on the overall service of our hotel! To provide guests with a high-quality and comfortable living environment, a home away from home atmosphere is our work tenet and unremitting pursuit! We will continue to uphold the warm and caring service concept, so that you can feel the warmth of home here. We sincerely hope that you will stay again to experience our progress! I wish you a happy life and a smooth journey! Hotel Management

Response from Property: Dear guests, hello! Thank you for choosing our hotel, we are honored to serve you! I'm glad to know that you are satisfied with the hotel's value for money, service level and stay experience, and spent a relaxing time here. The hotel management values every guest's feedback and we take your stay experience very seriously. Regarding the issue of outdated facilities you mentioned, we will update and optimize hotel facilities regularly and strive to create a more comfortable room environment for you. Hope your next visit will have a new experience! Looking forward to seeing you again! I wish you a happy life and a happy family! Hotel Management

Response from Property: Dear Guest,Thank you very much for your kind feedback.We are glad we were able to meet your requirements for a perfect stay.We look forward to welcoming you back for another experience.Best regardsHotel Management

Response from Property: Dear Guest, Thank you for your feedback. We are sorry to learn that your stay was not up to your expectations.We would be grateful if your could provide us with more details to help us improve our quality of serviceWarm Regards

Response from Property: Dear Guest, Thank you very much for your kind feedback. We are delighted to hear that you found all the aspects of your stay to be excellent, from service to the facilities and cleanliness. It's also wonderful to know that our strategic location in the heart of Casablanca added value to your visit, allowing you to enjoy the vibrant city life and nearby attractions with ease. We look forward to welcoming you back for another successful experience. Warm Regards