Gennaro
August 19, 2024
Disappointing Experience with Poor Communication
We recently stayed at Oasi Castiglione for four days, booking four rooms. Unfortunately, our experience was less than satisfactory. Upon arrival, we were surprised to find that the hotel was hosting a significant number of people in common areas, a detail that was not clearly communicated to us when we booked. This created a crowded and less relaxing atmosphere than we had expected.
Additionally, despite multiple requests, the hotel never provided the lounge chairs we requested for our rooms. This lack of attention to our needs over several days was frustrating and detracted from our overall experience.
While the rooms were adequate, the poor communication and unmet requests left us disappointed. We expected better service and transparency from a hotel of this caliber.