Novotel Caserta Sud Reviews

Great location with easy access to Carseta Palace and train station. Staff were verry attentive and friendly to help.

The level of the novotel hotel chain is stable. Suitable for self-driving travel. It is on the main road, which may be inconvenient without a self-driving car. It is several kilometers away from the city center.

The room on the first floor is newly renovated and has a very fashionable style. The receptionist CARLA ZIELLO can speak Chinese and helped us call a taxi. She is a very nice girl.

Great location we were by car and went to the outlet and shopping center. Fantastic breakfast

Excellent location, adjacent to the motorway exit and easily reachable from the city centre. Clean room, with new and modern furniture. Helpful and professional staff! Advise

Qualified staff available and always attentive! The new superior rooms are well done! The carpet is no longer present but a splendid parquet, totally modernized! Negative note forget the wardrobes, they have been removed and replaced with metal shelves that give a sense of disorder and in the shower there is no longer a shampoo shelf! Too bad because it makes the room uncomfortable!

Tutto ok, ci ritornerò!

This hotel is completely rundown. It’s not clean and it’s absolutely disgusting. Upon coming into my room. The AC was not working and I’ve been told to wait. I’ve waited 45 minutes and it’s still not working. I pulled down the bedsheets and the bed is filthy, dirty, covered in dirt and hair. The rugs are filthy. the bathroom is gross.

Difficult to find real fault with the hotel, we received a upgrade and the rooms was clean, bed very comfortable, shower well equipped with good shampoo etc. Restaurant and bar was good. But… looks like a 5 year old was responsible for CUTTING IN the paint work in the bed room. Breakfast was good but limited. Could not find any English programs on the TV not even the news. To summarise for a one night stop it was fine. Staff were very helpful

Our flight was canceled so United sent a bus to take us here for the night. The staff was friendly enough but the room is disgusting. My husband and I had to share one bath towel, there were stains all over the walls and floors, and the complimentary meal we got for our canceled flight was cold pasta and french fries. The photos they provide are definitely not from this hotel.

This is a lovely clean and very modern hotel. We got to stay her due to our flight being delayed. Staff were helpful. Breakfast and food options were very good. There was a mini fridge in the room and tea making facilities. The only issue I had was that they did not have family rooms.

Forced to stay here by United Airlines bc flight from Naples was canceled. Place is under renovations and is below the standard of even a Motel 6 in the USA. Carpet disgusting dirty. Dead fly in restaurant glass. Should not be open until renovations are completed!

Stayed here for one night courtesy of EasyJet who bounced us to Naples from Sicily after the airport on Sicily closed due to a fire. The room was clean and serviceable, breakfast was typical sweet Italian and plentiful. My one concern was the guy on reception who wanted to keep our passports overnight because the photocopier wasn’t working. To my surprise it magically started working again when I told him that my passport was staying with me. Be very wary of taking a taxi here from the airport, it’s a rip off. 130 euros for a 20 minute ride, the taxi back to the airport was ‘only’ 75 Euros

The staff was excellent from the moment we arrived! The food was delicious! All the staff were very accommodating to help us because we do not speak Italian! Unfortunately, my wife was experiencing gastric upset before we arrived, which got worse. The staff, Viviana and Alba contacted and brought doctors to our room and translated in English for the doctors! Then the staff coordinated with the Chef to make food recommended by the doctor! The manager of Viviana and Alba assisted in getting the doctor to make a house call! In general, the facility was clean and beautiful! The staff are a shining star in the Novotel company! I highly recommend this wonderful hotel! They went above and beyond to make our visit wonderful! Thank you so very much! This staff should be the benchmark for other hotels in your company! Mille Gratszia!!!