The Dragon Hotel Reviews
The Dragon Hotel
39 The Kingsway, Castle, United KingdomView Hotel Details
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1 night
The Dragon Hotel Guest Reviews
3.6/5
109 review
Verified reviewsLocation3.7
Amenities3.5
Service3.6
Cleanliness3.6
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All Reviews(109)
Positive reviews(73)
Reviews with photos/video(1)
Negative reviews(36)
Aiming Ff
Accessible Queen Room
Stayed in Sep 2023
Solo travelers
1 review
Amazing
Posted on Sep 12, 2023
Strongly recommended and friendly
WangLong
Standard Twin Room
Stayed in Sep 2023
Solo travelers
13 review
Very Good
Posted on Sep 25, 2023
It's quite old hotel but acceptable, with a very tiny lift causing you to wait in the peak hours.
Ray
Standard Double Room
Stayed in Jul 2022
Friends
2 review
Very Good
Posted on Aug 25, 2022
Good location for the city and for the price it’s well worth the stay
Chi Kin
Standard Double Room
Stayed in Apr 2022
Friends
6 review
Posted on Apr 13, 2022
I arrived early and they allowed me to check-in my room 2 hours earlier. It's a kind gesture that helped me a lot.
It's located 5 minutes walk away from the city center where the banks and big shops are located.
T W Cheung
Standard Double Room
Stayed in Apr 2022
Other
3 review
Very Good
Posted on Apr 27, 2022
The hotel is very nice and convenience, I like the food here, it's an enjoyable trip.
Guest User
Standard Double Room
Stayed in Apr 2022
Couples
1 review
Very Good
Posted on Apr 23, 2022
Ideal location if you want to stay close to city centre
Room was nice and clean
Guest User
Standard Twin Room
Stayed in May 2024
Friends
5 review
Outstanding
Posted on May 31, 2024
Very good hotel, good service
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Suet Ying
Stayed in Apr 2024
Other
Posted on Apr 5, 2024
the location is great but is not good for people who drive non-Teala EV, three chargers are all Tesla only,I have to charge my car in Tesco. room is large but the sound-proofing is terrible, I can hear next room every clear.
Clive
Stayed in Apr 2024
Business travelers
Posted on Apr 4, 2024
I wentvto have an evening meal . Just one person eating a burger. I ordered fish and cips. 25 mins later not arrived. Asked the bar how long would it be. I was told 10 to 15 mins. I asked for my money and i recieved it. Very disappointed after a long day at work i had to wait so long for a very simple meal to cook. Asked to see the menu and was given a card from behind the bar.
Lyn
Stayed in Apr 2024
Couples
Posted on Apr 1, 2024
The property was in a central location close to the train station,bars and restaurants. The decor was a little tired but the bathroom and room were clean. The staff helpful when we need an extra blanket and shower gel. Our room was serviced both days we were there with clean towels. It was a little noisy, not sure the window double glazing worked that well. My only main criticism was people were smoking in the rooms and the hallway outside our room stank of cigarettes. I should have complained but I didn't.We would stay again
Richard
Stayed in Mar 2024
Family
Posted on Mar 31, 2024
Stayed here a few years ago due to its central location - it’s right in the town centre and has is own car park (£9 per night fee).
sadly the place is getting a bit on the tired side now.
Staff were friendly enough if a little inexperienced (IMO), but the building and the rooms could definitely do with a good clean and some decorating.
Net curtains in our room were torn,walls were marked and so was the carpet.
The other room we booked had food stains on the walls and the ceiling!!
Furniture had graffiti carved into it,
We also ended up on a floor with an all male ‘party’ group, that were very noisy one of the inebriated guest knocked on our door before falling over in hall, not the hotel’s fault but if this is the type of clientele that are the usual guests I wouldn’t recommend staying here as a family break,
also a large pile of empty take away food and beer packaging was left outside their door and was there for too long in my opinion.
In summary
Great location
Friendly staff
Needs updating
Verified traveler
Stayed in Mar 2024
Other
Posted on Mar 30, 2024
Not a great stay. The rooms was very old and worn. The carpets were all pulled and very saggy. Definitely a hazard. Also where very dirty in places. Curtains had holes. Alarms going off because of smokers in rooms and very loud neighbours at 3am.
Mared
Stayed in Mar 2024
Couples
Posted on Mar 4, 2024
Wasn’t the happiest for what I paid. When we got to our first room, it had make up on the curtains, the curtain door was off the hook and the main light was not working so it was really dark in the room. We got our second room and the toilet flush wasn’t working (we tried to fix it ourselves as we didn’t want to complain again, although we did let them know when we were leaving) the couch in the room the material was hanging off the seat. Was really unhappy with how much I paid. The only positive I can say is that the bed was very comfy and the staff were very kind.
Craig
Stayed in Feb 2024
Other
Very Good
Posted on Feb 20, 2024
Staff are really friendly, the rooms seem to be a bit hit and miss with cleanliness, and condition. Some rooms seem to be refurbished where some need some tlc. Rooms are a bit dark with a few of the lights failing to work, so was struggling for decent light in the room when it gets dark, but for the price the hotel itself was decent with great location. Even had church service banging out the tunes in the morning if you feel like repenting your sins
Gareth
Stayed in Feb 2024
Other
Posted on Feb 19, 2024
Great location for what we wanted, in the middle of Swansea.
The hotel looks like it used to be really nice, but they're now just doing enough to keep it ticking over.
Room was OK. Bit tired (underlay under the carpet has either broken down or been removed, couldn't turn all the lights on as one of the transformers was making a worrying buzzing noise), but clean enough, it didn't cost the earth, the staff were friendly and we were only there for 1 night.
Previous reviews I read from around Nov '23 said 1 of the 2 lifts wasn't working. This is still the case.
For what it was, I think we overpaid at £100 a night.
However, breakfast was another story. Save your money and go to McDonald's.
Overcooked bacon, very cheap tasting sausages, hash browns and beans had clearly been sitting there for ages, no scrabbled egg, 1 fried egg and when asked for more was told that someone had just gone to the shops to get more, and the mushrooms tasted odd.
The fresh fruit selection was 4 apples that appeared well past their best.
The pastry selection was 6 mini pastries, that didn't get replenished the whole time we were there (my party took 4 of the 6).
The cheese selection was packets of these that were 1 step up from cheese strings.
Coffee machines weren't working, with the hot water they had there running out and not topped up.
This was by far the worst breakfast I've ever had in a hotel.