The Ken Bridge Hotel

Good food and friendly staff

Visited this evening, brilliant location, good parking facilities. That's where it stops! Waited around to get served in the bar, eventually a lady appeared and whilst serving another customer shouted to us "are you checking in?" To which I replied No. The lady then said "what are you doing here then"!!! I eventually ordered our drinks and we carried them outside once in the daylight you could see all glasses were filthy one still had someone's lipstick around the top! The building is tired, the atmosphere was non existent and the staff not interested. Avoid and carry on to Dalry three miles further on, there are two good pubs to choose from there.

Called to make a dining reservation, was asked to call again in 10 minutes time whilst they found the booking register, phoned back multiple times and did not pick up again, left a message requesting a table for 6pm the following evening, left our name and contact number. Didn't receive a call back so assumed all was OK, turns out it was just bad manners on the owners part and after driving over was told there was absolutely no chance of being sat without a reservation, a reservation that could never be made if they don't answer the phone after telling you yo call back. Have visited here many times over the years but will not be coming back.

Based on reviews when we booked, this appeared to be a great place for an overnight stay as part of a cycling trip. How disappointing it turned out to be. Arriving cold & wet after a 50 mile cycle ride, we were met with general indifference & then mild irritation by the owner when we wanted to put our bikes under cover & dry our kit. Total ignorance & further irritation about removing the sparkler from the tap for a pint of real ale (a very simple task that members of CAMRA would understand & not expect to be challenged) gave more cause for concern. Meals were uninspiring & clearly from a mass-produced source. We were overcharged for 2 whiskeys that we didn't have. We had arranged for a taxi company to transport our luggage onto our next venue. On arrival there, we discovered that one item had been left at Ken Bridge. On phoning Ken Bridge to try & locate the item, we were told "yeah, we saw it after she'd gone" and yet no attempt had been made to contact us, or the taxi company to mitigate the situation. This venue has clearly seen better days and better customer service. It has the potential to be an absolute goldmine, in a beautiful part of the country which attracts outdoor enthusiasts. Given that we had spent about £750, we were very disappointed with our experience.

We stopped for lunch, hoping to have a sandwich, service was strange, no sandwiches, but they did when asked for the third time, offer rolls, as we did not want the main menu. However they were awful, and the chips unedible, rock hard and tasted of cheap cooking oil. Other people left, we wish we had

The hotel is in a pretty setting by a river. Sitting outside having a drink in the summer would be lovely. The rooms were clean, a bit overcrowded with furniture and reasonably comfortable. The bed linen was old and poor quality. However this hotel will not survive if the attitude of the owners does not change. We arrived soaking wet after a 50 mile cycle. There was no warm welcome, we were nonchalantly informed very pleasantly there were no drying facilities. No recognition that this might be difficult for us and effort to help. . There was no radiator on in the room to dry anything either. There was a surly response about storing our bikes which were eventually put in a shed. The evening meal was very poor- a huge range of everything from curries to fish and chips. Our group had a variety and they were all clearly microwaved ready meal type dishes ( including the chips ). Breakfast was adequate, the porridge and eggs were good, the coffee and tea were standing in jugs on a heated stand stewing and were not good. We were having our bags transferred by taxi and one was accidentally left behind. No-one in the hotel bothered to contact either us or the taxi to alert us which we were very unhappy about.

The rudest, most unwelcoming staff I’ve ever come across. AVOID AT ALL COSTS. ‘Non residents Welcome’ says the sign out front…haha. They don’t even let you use the toilets, and we’re rude to my wife, my daughter and myself. We will never return.

Smashing wee last minute overnight at the campsite on Easter Sunday. Friendly and accommodating staff. Great bar food and a couple of pints before a riverside night beneath the stars. We literally phoned up a couple of hours before arriving!

Wonderful Georgian hotel with amazing views. I stayed in a kingsize en-suite room, the bed was very comfortable and the room had everything I needed. The food and drink were all of a food standard, the full Scottish breakfast is excellent! Hostess Tatiana is wonderful, she’s so friendly and efficient, it really comes across that she enjoys what she does! There is ample parking and perfectly located, 20 min by car from Castle Douglas and Dalry in the opposite direction.