Hotel Etnea 316 Reviews

Wifi is only available around the reception. Location is good. I won’t recommend the hotel due to the one rude staff who blamed me for putting a key on the wrong door(there were two doors before the reception). At that time I was super tired after walking all day but he ordered me to wait until he finished talking on the phone with angry face. He called me off that I almost damaged the door by clicking the key too much and the other customers could haven’t use it then I have to pay for the damage. He even mentioned the price for it. Then I had to show him that I can use the keys in the right place and turn them properly. The worst customer service I’ve ever had and my trip was damaged..

I met the worst hotel staff in my life. Because my flight was late, I took an airport pick-up taxi to arrive at the hotel entrance just before 10 PM to make it to the check-in deadline at 10 PM, but I met an employee who didn't open the door when I rang the bell and left work at 10 PM, but he just ran away, so I had no choice but to wander around and check into another hotel nearby late. I felt that the mindset of hotel staff in the service industry was the worst, and I thought that there were many problems with the management policy of the hotel. I liked Italy and had been here several times, but this time, I realized how much influence one person's actions have on customers.

A very, very dilapidated B&B renovated from an old apartment. There were two local men at the front desk who were very aggressive. There is no wifi in the room, and the temperature in Sicily in July is as high as 40 degrees, so this store requires that the air conditioner be turned off every night. In order to minimize the use of guests, we limit the supply of roll paper and soap to guests. We are also required to leave the hotel after 10 o'clock every day, and sitting in the lobby is not allowed (sometimes we want to discuss some matters in the lobby for the next day's meeting, and we are in a hurry. people). After cleaning, I often find the door directly open. In order to confirm the indoor conditions, he even opened the door to check the air conditioning condition many times without saying hello. (A total stay of 5 days, two days without air conditioning) After the delayed air conditioning was repaired, they opened the door and entered our room without saying hello every day. My female colleagues share a room and cannot turn on the air conditioner in summer. They have to break in and chase people away after 10 o'clock during the day, which is really scary. In addition, even though all fees were paid in advance and I checked out on time (10:00 in the morning), my colleague was still charged 95 euros indiscriminately. I have been working here for 15 years and have been to many hotels at home and abroad. I have never had the worst experience. If you communicate in English and pretend not to understand, the translator will communicate in Italian and immediately scare you with a vicious look and not reply. The purchase included breakfast, but this store only bought two very low-quality breads every day, paired with some rotten fruit, which was extremely disgusting. You heard it right, it’s just two pieces of bread. Guests can only cut thin slices with a knife and eat them separately. There is often no breakfast to eat. At the same time, I caught the front desk lying many times during my stay, and my character is extremely poor. I don't think this hotel is suitable for any purpose.

A total disaster!!! They will make you pay 50 euro, a total rip off, if you arrive after 10pm. You pay this fee just to get a code for the hotel door,allowing you to enter. The receptionist was EXTREMELY rude when I asked about the charge. He arrogantly told me that they cancel the booking,if you do not turn up till 10pm eventhough we had already paid for the night accomodation. The hotel was disgusting,a total disaster- run down, old furniture, a very small shower and an extremely poor brrakfast with only 2 very poor sweet options, yougurt and crackers. We ended up having to it elsewhere. A complete nightmare. I wish I had read the reviews before. Please take my word, do not ruin your holiday as otherwise you will regret it big time. Just STAY AWAY!!!!!

We spent a few days in this hotel, although we shouldn't have. Upon our arrival, the receptionist already greeted us in the stairwell that we do not have a room reservation here, let's leave. We said that we have already paid for the accommodation, look into it. He asked for our name and the room voucher several times, but only claimed that we did not have a paid room reservation. We said fine, we'll call the travel agency, but by the time I called the agency, I still had the paid reservation. One room was acceptable, but the other was a noisy, cold room, where we covered ourselves with 3 blankets to avoid freezing, when we opened the window to let the sun in, someone always closed it by the time we got back from the trip. The bathroom constantly smelled of sewage, and the space was so small that you couldn't sit on the toilet. Wifi is not available either in the room or in the lobby. Breakfast was also included in the price, but we preferred to buy food for ourselves, because the quantity and quality of the food on display was below criticism. After that, we gave the hotel another chance and paid for the Etna tour, but before we left, the plan changed and after the tour we didn't come back to the hotel, but they took us to Taormina, they just forgot to tell us that they wouldn't bring us back from there, only then did we realize, when he asked us to take a photo of the bus schedule. Based on our experience, we do not recommend this accommodation, but everyone should decide for themselves.

The worst experience i’ve have ever had! Rough administrators who don't settle you even if you have a paid reservation until you pay some fictional 40 euros for something. They're cheating, we took yogurt from our room, which we took with us after breakfast. A thing was missing from the room that they didn't return to us until we were leaving. They often make fun of you, especially Marco, and behave as if we are unwilling guests. For breakfast, only buns and cupcakes from the store, only sweets. I don't recommend it to anyone!