Quest Hotel & Conference Center Cebu

Quest Hotel & Conference Center Cebu Reviews

Quest Hotel & Conference Center Cebu

Archbishop Reyes Ave, Cebu, PhilippinesView Hotel Details
Quest Hotel & Conference Center Cebu
Quest Hotel & Conference Center CebuQuest Hotel & Conference Center CebuQuest Hotel & Conference Center Cebu
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Quest Hotel & Conference Center Cebu Guest Reviews

4.3/5
Very Good
479 review
Verified reviews
Location4.6
Amenities4.1
Service4.4
Cleanliness4.3
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All Reviews(479)
Positive reviews(459)
Reviews with photos/video(134)
Near shopping area(61)
Delicious breakfast(60)
Convenient for shopping(40)
Great value for money(36)
Delicious buffet(28)
Perfect for kids(9)
Stayed multiple times(6)
Poor Internet(5)
Negative reviews(20)
Anonymous User
Deluxe Room
Stayed in May 2024
Solo travelers
3 review
3.5/5
Posted on May 31, 2024
The location is walking distance to Ayalla mall which is very convenient. the room was generally clean but the furnitures are a bit old and stained, it looked dirty. The room that i was given had a connecting door to another room which was occupied by others. I could hear their voices clearly when they are talking and laughing. I did not feel comfortable having that comnecting door, but since i was only staying for 1night, i did not ask to be transferred. I just felt like they should have told me before giving me that room. Those who plan to book here, if you are not comfortable having connecting doors to another room, better ask before checkin. Its really annoying when they think its ok.
Response from Property: Dear Valued Guest,Thank you for staying at Quest Cebu, it was great of you to point out our hotel at its best. We are, however, sorry to read your concern from staying in a connecting room. We wish you would have let us know of your concerns whilst in the property we would have done everything we can to ensure a more convenient yet comfortable stay. We hope this hasn’t put you off a return stay and reach out to us directly. We have updated your room preference for a quiet and non-connecting room. We hope we will have the pleasure of hosting you again for your next travel in Cebu.Best regards,Quest Hotel Management
Anonymous User
Deluxe Room
Stayed in Apr 2024
Solo travelers
30 review
3.0/5
Posted on May 1, 2024
The location of the hotel is very good, and it is convenient to travel. The facilities are very old, and the rooms arranged this time are particularly noisy. On the first day, the room was not cleaned well enough, and the sheets and covers were not changed. There are many kinds of breakfast, so you should be able to find something suitable to eat.
Response from Property: Dear Valued Guest,Thank you for staying at Quest Cebu, it was great of you to point out our hotel at its best and for highlighting our convenient location and wide variety of breakfast. We do our best to ensure a carefree stay and we wish you would have let us know of your concerns whilst in the property. We are, however, sorry to hear your concern with the hotels facilities and the cleanliness of the room. We have called the attention of the Housekeeping department regarding your concern. We hope this hasn't put you off a return stay and give us a chance to turn your experience around. We look forward to welcoming you back to Quest Hotel Cebu.Best regards,Quest Hotel Management
育倫
Deluxe Room
Stayed in Apr 2024
Family
5 review
5.0/5
Outstanding
Posted on Apr 14, 2024
Very good experience in this hotel, definitely will come back here , the receptionist and all the people here are so friendly and welcoming. Also the price is affordable, highly recommended!
6/7
Response from Property: Dear Valued Guest, Thank you very much for your great rating and for highlighting our affordable prices and friendly staff. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Pitz
Deluxe Room
Stayed in Jun 2024
Couples
1 review
4.2/5
Very Good
Posted on Jun 12, 2024
for me i will definitely recommend quest hotel..
Response from Property: Dear Pitz, Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
James
Premier Room
Stayed in Feb 2024
Business travelers
5 review
3.5/5
Posted on Mar 7, 2024
Many areas need to be looked into although they may be small and seem not important. Like balcony, carpet, etc. The WC seem to be an awkward position. Big spread at the buffet breakfast include many Philippines varieties.
Response from Property: Dear James, Thank you very much for your rating and good review. We are delighted to hear that you enjoyed your stay! Your feedback matters and rest assured the management will look into it. We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Russx
Deluxe Room
Stayed in Jan 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Jan 27, 2024
The best place to stay in Cebu. It is convenient and easy to travel all over the city.
Response from Property: Dear Russx, Thank you very much for a great rating and review. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Janine G.
Deluxe Room
Stayed in Dec 2023
Friends
2 review
4.5/5
Great
Posted on Dec 19, 2023
The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.
Response from Property: Dear Janine G, Thank you very much for a great review of our hotel. We are delighted to hear that you enjoyed your stay! However, we are sorry to hear the delayed service from the Room Service. Rest assured we will look into this matter. We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Anonymous User
Deluxe Room
Stayed in Dec 2023
Business travelers
70 review
1.0/5
Posted on Dec 8, 2023
Terrible Front office. No matter how you inform them that you will arrive late and you have a preferred room because it was your booking they give to others. I feel very disappointed because I had already several visits. I was tired and I was here prior today and inform them prior my arrival than I’m gonna arrive late I want this preferred room as stated in my booking. I will never ever comeback. Worst!!! Night!!
Response from Property: Dear Valued Guest, Thank you for taking the time to share your rating and your feedback. Our hotel aims to provide a truly unique, clean & comfy experience. However, we are very sorry to hear your disappointment that your expectations and request were not met upon your arrival. Moreover, as much as possible requests and preferences by guests are given upon availability. Rest assured, we will investigate on what transpired and we will note that on your future visit with us. We look forward to welcoming you back to Quest Cebu!Best Regards, Quest Hotel Management
Anonymous User
Deluxe Room
Stayed in Dec 2023
Business travelers
70 review
5.0/5
Outstanding
Posted on Dec 5, 2023
Great view from the rooms. Front officers are very accommodating and helps you the best possible way.
Response from Property: Dear Valued Guest,Thank you very much for a great review of our hotel and for highlighting our Front Office Team. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu!Best Regards,Quest Hotel Management
Anonymous User
Deluxe Room
Stayed in Mar 2024
Business travelers
12 review
5.0/5
Outstanding
Posted on Mar 29, 2024
Exceptional service and facilities!
Response from Property: Dear Valued Guest, Thank you very much for your great rating and for highlighting our exceptional service and facilties. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Guest User
Premier Deluxe Room
Stayed in Dec 2023
Family
4 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Everything is very good except that their skycable is not working and no netflix.
Response from Property: Dear Valued Guest,Thank you for staying at Quest Cebu. We are, however, sorry to hear that the skycable in your room and netflix is not working. We have called right away the attention of our cable service provider to address the concern. Looking forward of your future stay and give us a chance to exceed further your experience. It would be a pleasure to personally welcome you back to Quest Cebu.Best regards,Qust Hotel Management
Maribel S. Agustin
Deluxe Room
Stayed in Apr 2024
Family
1 review
4.7/5
Amazing
Posted on May 1, 2024
The hotel room is clean, staff are friendly and the hotel is is near Ayala Mall and accessible to different resto, fast foods, banks, money changer and many more. I requested king bed however the only available bed when we checked in is 2 twin beds, but its ok. Their bed is very comfy and the comforter is very clean, and it looks like new. Most of all it is very affordable for those who needs a nice place but budget friendy. I will surely recommend this hotel.
Response from Property: Dear Ms. Agustin, Thank you very much for your great rating and review. However, we are sorry to hear that your bed preference was not given upon your arrival. Rest assured, it will be updated in your preferences for your next visit. We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
rayTRIP
Deluxe Room
Stayed in Apr 2024
Solo travelers
6 review
3.0/5
Posted on Apr 25, 2024
Basic hotel. Toilet stink. Very noisy room (connecting room). Next door been making noisy as and when. With 20bucks more, you can stay at holiday Inn.
Response from Property: Dear rayTRIP,Thank you for staying at Quest Cebu, it was great of you to point out our hotel at its best. We are, however, sorry to read your concern from staying in a connecting room. We wish you would have let us know of your concerns whilst in the property we would have done everything we can to ensure a more convenient yet comfortable stay. We hope this hasn’t put you off a return stay and reach out to us directly. We have updated your room preference for a quiet and non-connecting room. We hope we will have the pleasure of hosting you again for your next travel in Cebu.Best regards,Quets Hotel Management
Guest User
Deluxe Room
Stayed in Apr 2024
Family
2 review
4.7/5
Amazing
Posted on Apr 18, 2024
I love the buffet and room is so comfortable I stayed many hotels in Cebu and this is the best one
Response from Property: Dear Valued Guest, Thank you very much for your great rating and for highlighting our comfortable room and buffet. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management
Anonymous User
Deluxe Room
Stayed in Dec 2023
Business travelers
10 review
5.0/5
Outstanding
Posted on Jan 26, 2024
Always a great stay here. Staff is great and accommodating.
Response from Property: Dear Valued Guest, Thank you very much for a great rating. We are delighted to hear that you enjoyed your stay! We look forward to welcoming you back to Quest Cebu! Best Regards, Quest Hotel Management