Radisson Blu Hotel, Cebu Reviews
Radisson Blu Hotel, Cebu
Serging Osmena Boulevard, Corner Pope John Paul II Ave, Cebu, Central Visayas, 6000, PhilippinesView Hotel Details
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Radisson Blu Hotel, Cebu Guest Reviews
4.5/5
Great
147 review
Verified reviewsLocation4.5
Amenities4.3
Service4.5
Cleanliness4.6
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All reviews(147)
Positive reviews(145)
Reviews with photos/video(48)
Friendly owner(37)
Awesome rooms(29)
Near shopping area(15)
Convenient for shopping(13)
Easy to get around(8)
Stayed multiple times(5)
Loved the view(5)
Delicious buffet(5)
Negative reviews(2)
MrLivingstonePE
Superior Room
Stayed in Apr 2024
Friends
8 review
Amazing
Posted on Apr 7, 2024
The Radisson Blue hotel was an impressive structure and had lots to offer. This included excellent pool facilities and pool bar, spacious rooms and dining facilities.
It was extremely busy with functions during the stay and the wait for the elevator was often quite a few minutes during certain periods of the day.
Cleanliness and service from staff was excellent during my 3-day stay. Location was around 10-15 mins from the nightlife but right next door to SM Mall which could be deemed as a great location for families and those looking for shopping etc!
Response from Property: Dear Mr. Livingstone PE,Thank you for your detailed review of your recent stay at the Radisson Blu hotel. We're delighted to hear that you found our facilities, including the pool and dining areas, impressive and enjoyable. Your feedback regarding the elevator wait times during busy periods is duly noted, and we apologize for any inconvenience caused. We'll certainly look into ways to improve this aspect of our service to ensure a smoother experience for our guests.It's great to know that you found the cleanliness and service from our staff to be excellent throughout your stay. We strive to provide top-notch service and maintain high cleanliness standards.We are also glad to hear that you found it convenient, especially with the proximity to SM Mall. We understand that different guests have different preferences, and we aim to cater to a variety of needs, including those of families and guests looking for shopping opportunities.Thank you again for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely,Radisson Blu Cebu Team
MurongNana
Superior Room
Stayed in Feb 2024
Family
6 review
Posted on Feb 21, 2024
All on expected level except one but pretty critical for me issue - air conditioning system is covered in mold. It have had severe implications for me - I’m allergic to mold and have got severe allergies just few hours after arrival while I couldn’t figure out what caused it. Room felt very moist and smelly, so I was hoping turning on air conditioning will fix a problem in a couple of hours, but it get significantly worst. I’ve got another room assigned after I have identified reason (photo attached); alternative room was having less issues (not obviously smelly), but air conditioning system was covered in mold as well.
Also pool was on maintenance, what was not announced while I was booking… traveling with kid, I’d have booked another hotel if I had this info.
Response from Property: Dear MurongNana,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the challenges you experienced during your visit.Please accept our sincere apologies for the inconvenience caused by the condition of the air conditioning system in your room. We understand the severity of allergies and sensitivities, and we strive to provide a comfortable and safe environment for all our guests. Your concerns have been shared with our maintenance team to address the issue promptly and ensure that such incidents are not repeated in the future.Regarding the pool maintenance, we apologize for any inconvenience this may have caused. We understand the disappointment, especially when traveling with children. Please rest assured that we are continuously working to improve our communication regarding such matters to provide a seamless experience for our guests.We appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Radisson Blu Cebu Team
Natasha25
Superior Room
Stayed in Dec 2023
Family
5 review
Outstanding
Posted on Dec 15, 2023
The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.
Response from Property: Dear Valued Guest,Thank you for your glowing review! We're thrilled to hear you had a spectacular experience at Radisson Blu Cebu. It's fantastic that you enjoyed our extensive buffet breakfast and found your room to be clean and spacious.We apologize for the inconvenience caused by the corridor carpet odor; your feedback is noted, and we'll address this promptly to ensure a more pleasant experience for our guests.We're delighted to know our team's assistance during your fall was helpful, and we hope you're doing well. Providing care and assistance is a top priority for us.Your kind words about our staff's helpfulness and the warm welcome you received mean a lot. We're excited to welcome you back for another memorable stay at Radisson Blu Cebu.Sincerely,Radisson Blu Cebu Team
retchie.tan
Superior Room
Stayed in Jun 2024
Couples
4 review
Posted on Jul 15, 2024
A friend of ours upgraded our room but we ended up paying extra 9000 pesos. This hotel is no good. Doesn’t care about the customer only want to make money. Not coming back.
Response from Property: Dear retchie.tan,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced with the room upgrade and the additional charges. We regret that this situation left you with a negative impression of our hotel. Our intention is always to provide excellent service and ensure our guests have a pleasant stay, and we are sorry that we fell short in this instance.Please be assured that we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and understand what happened so we can make it right.Your feedback is important to us, and we hope you might reconsider giving us another chance in the future.Sincerely,Radisson Bly Cebu Team
Emy Evans
Superior Room
Stayed in Oct 2023
Family
1 review
Outstanding
Posted on Oct 24, 2023
My family enjoyed their accommodation, very clean room, sea view and services are very good. It's accessible to SM Mall too. Overall it was really fantastic. I will recommend this hotel to my friends and families.
Thank you....❤️
Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that your family enjoyed their stay with us, and that you found the room, sea view, and services to your satisfaction. We're also glad to know that our proximity to SM Mall added to your convenience.Your recommendation means a lot to us, and we can't wait to welcome you, your friends, and your families back on your next visit.Sincerely,Radisson Blu Cebu Team
Guest User
Superior Room
Stayed in Apr 2024
Couples
13 review
Outstanding
Posted on Apr 26, 2024
We have not been back for almost 6 years since our retirement and this time we wanted to spend our 42nd wedding anniversary in Cebu and decided to stay @ Raddison Blu again.It was a great experience and the ambiance remain superb.We enjoyed listening to the music in the lobby for 2 nights with light snacks & beer and mango juice.Will definitely comeback in GOD’s perfect time.
Response from Property: Dear Valued Guest,Thank you for sharing and spending your special day with us. It is delightful to know that you had a wonderful anniversary celebration at Radisson Blu! We are glad to hear that you enjoyed the ambiance and the music in the lobby, along with the snacks and drinks. Thank you for choosing to celebrate such a special occasion with us, and we look forward to welcoming you back in the future. Cheers to many more years of happiness and memorable stays with us.Sincerely,Radisson Blu Cebu Team
Guest User
Superior Room
Stayed in Jun 2024
Family
1 review
Outstanding
Posted on Jun 24, 2024
Our favorite hotel in metro Cebu, excellent service! Highly recommended.
Response from Property: Dear Valued Guest,Thank you so much for your kind words and recommendation!We are delighted to hear that Radisson Blu Cebu is your favorite hotel in metro Cebu. Providing excellent service is our top priority, and it is wonderful to know that our efforts have made your stays enjoyable.We look forward to welcoming you back for many more great experiences in the future.Sincerely,Radisson Blu Cebu Team
Guest User
Superior Room
Stayed in Sep 2023
Couples
3 review
Outstanding
Posted on Sep 6, 2023
Amazing hotel, staff very friendly, polite and helpful. Restaurant and bar are fabulous, will deffo recommend Radisson Blu Cebu to my friends.
Many thanks you all and best of luck.
E.
Response from Property: Dear Valued Guest,Thank you for your fantastic feedback! We're delighted to hear that you had an amazing experience at Radisson Blu Cebu and that you found our staff to be friendly, polite, and helpful.We greatly appreciate your recommendation to your friends, and we're here to provide exceptional experiences for all our guests.If you ever decide to return or if you have any more comments or suggestions in the future, please feel free to reach out. Your satisfaction is our priority, and we wish you the best of luck as well.Sincerely,Radisson Blu Cebu
Georgefung
Business Class With Lounge Access
Stayed in Feb 2024
Business travelers
5 review
Great
Posted on Mar 19, 2024
Good for business trip and it's near big shopping mall. The highest floors are for VIP package and can enjoy privacy.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We're delighted to hear that you found our hotel suitable for business trips and appreciated its proximity to a large shopping mall.It's fantastic to know that our VIP package, located on the highest floors, provided you with privacy and enhanced your overall experience.We truly appreciate your feedback and hope to have the pleasure of welcoming you back for another successful business trip in the future.Sincerely,Radisson Blu Cebu Team
May Mandeville
Superior Room
Stayed in Aug 2023
Family
11 review
Outstanding
Posted on Sep 5, 2023
Loved our room so much. The hotel in general is 10/10 ❤️We Will surely be back. My daughter and husband enjoyed their vacation.
Response from Property: Dear Valued Guest,Thank you for taking the time sharing your positive experience with us. We are pleased to see that you enjoyed your time at the hotel. We look forward to welcoming you back again for a more pleasurable experience.Sincerely,Radisson Blu Cebu Team
Guest User
Superior Room
Stayed in Feb 2024
Other
1 review
Very Good
Posted on Feb 23, 2024
The Radison Blu was an unexpected gem.. We Usually stay at the Best Western LUX, but on this trip, we want to try something new and choose the Blu for it location to Sm mal and Robison Galleria. The Room package came with the breakfast buffet, which turn out to be an unexpected delight. Our only disappointment was the pool was closed for maintenance. this was a BIG let down since that is one of our deciding factors when booking a room.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us! We're glad to hear that you found Radisson Blu to be an unexpected gem during your trip. We apologize for the disappointment regarding the pool closure for maintenance, as we understand its importance to your stay though, the pool is back in operation. We appreciate your feedback and hope that despite this setback, you were able to enjoy the other amenities and services offered at our hotel. If you decide to stay with us again in the future, we'll do our best to ensure that your experience is even more enjoyable.Sincerely,Radisson Blu Cebu Team
Anonymous User
Superior Room
Stayed in Dec 2023
Family
8 review
Outstanding
Posted on Jan 1, 2024
The place is cool
Response from Property: Dear Valued Guest,Thank you for taking the time sharing your positive experience with us. We are pleased to see that you enjoyed your time at the hotel. We look forward to welcoming you back again for a more pleasurable experience.Sincerely,Radisson Blu Cebu Team
Sebastien GUY
Superior Room
Stayed in Feb 2024
Couples
12 review
Posted on Feb 10, 2024
Hello,
The room was super clean. Good water pressure in the shower. We get the chance to get an upgrade. The smoking area is quite far away (valid only for smokers). We tried the restaurant a la carte. Pizza and burger were good. A singing show was happening at the same time. The swimming pool was under maintenance. The general location is good if you are looking to take a ferry early in the morning. We recommend for one night. Thanks
Response from Property: Dear Sebastien GUY,Thank you for sharing your feedback with us. We're pleased to hear that you found the room to be super clean and enjoyed the good water pressure in the shower. It's great that you had the opportunity for an upgrade and that you found the food at our restaurant to be enjoyable, especially the pizza and burger.We apologize for any inconvenience caused by the distance of the smoking area and the swimming pool being under maintenance during your stay. We understand the importance of these amenities for our guests' comfort.We're glad to hear that the general location was convenient for your needs, particularly if you were looking to take a ferry early in the morning.Thank you for recommending us for a one-night stay, and we hope to welcome you back in the future for another pleasant experience.Sincerely,Radisson Blu Cebu Team
Guest User
Junior Suite With Lounge Access
Stayed in Jan 2024
Business travelers
21 review
Great
Posted on Jan 31, 2024
Nice hotel with convenient location. Proximity to SM shopping mall.
Was told I was upgraded but as I had booked a suite didn’t really understand. Was told I could use the executive lounge, but later the hotel changed their mind. No worries, I was so busy I had no time to use it anyway.
Room was comfortable with a bathtub that was of good size. Nice sitting area. Enjoyed my stay,
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback on your recent stay at Radisson Blu Cebu. We are pleased to hear that you found our hotel to be nice, and you appreciated the convenient location in proximity to SM shopping mall.We apologize for any confusion regarding the upgrade and access to the executive lounge. Your comments are important to us, and we will review our communication processes to ensure clarity and consistency in providing information to our guests.It's great to know that you enjoyed the comfortable room, including the bathtub and sitting area. We strive to create a relaxing and enjoyable experience for our guests, and we are delighted to hear that we met your expectations.We appreciate your understanding, and we look forward to the opportunity to welcome you back for another pleasant stay. Sincerely,Radisson Blu Cebu Team
Global SkyTrades
Superior Room
Stayed in Jan 2024
Couples
37 review
Amazing
Posted on Jan 29, 2024
Booked online for the pool and the pool was closed, couldn’t cancel the booking. Very hotel though