Top Hotels in Cebu with Spas

One of my favorite hotels here in cebu they have ****** so we can also gamble, the pools is spacious and clean and the pina coladas are good here

All on expected level except one but pretty critical for me issue - air conditioning system is covered in mold. It have had severe implications for me - I’m allergic to mold and have got severe allergies just few hours after arrival while I couldn’t figure out what caused it. Room felt very moist and smelly, so I was hoping turning on air conditioning will fix a problem in a couple of hours, but it get significantly worst. I’ve got another room assigned after I have identified reason (photo attached); alternative room was having less issues (not obviously smelly), but air conditioning system was covered in mold as well. Also pool was on maintenance, what was not announced while I was booking… traveling with kid, I’d have booked another hotel if I had this info.

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

The hotel is old but it still has a lot of value for its price especially if you are on a limited budget. The staff are very friendly and accommodating to my request like ironing equipment. The location of the hotel is also its advantage since it is very accessible and taxis are plenty at any time of the day.

Overall the hotel needs a complete makeover. Toilets in the lobby needs a100% attention. Room where we stayed also needs a maintenance. We complained about the sliding door not locking and unsafe, A quick fix was performed by screwing the door and not be able to open ever even in a case of fire. Rain shower was inoperable but was fix. Imagine if we didn’t report this, no one will look after it. The breakfast buffet was average and was sufficiently good if you are local resident but not for foreigners. Staff were excellent, they were polite , hospitable and kind. Guards are courteous and hospitable. Concierge were also courteous, polite and hospitable. In conclusion, I will not rate this hotel as 4star because it was not fully maintained. Lightning and so forth were inadequate. Again, hotel staff were typically a Filipino hospitality exposed. I salute all of you…

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

i love citadines so much!!! it’s actually my second time here i booked it again bc the first one was nice! and this time (my second time) WAS THE BEST!!!! it’s my birthday and citadines surprised me with balloons and cake (?) from ABACA! I CRIED 😭 they’re so kind and the service is 🔛🔝 i’ll definitely book again soon. i love their lobby as well and the kind staffs, especially the guards sa entrance so welcoming and friendly!! ahhhh and the breakfast buffet??? chefs kiss ✨ thank you CITADINES! def one of my faves na! see you again soon ＜33

We stayed at the Mandarin Plaza for 3 nights at the end of our trip to Philippines. We booked two rooms and they were on the 16th floor. The views were great and it was very quiet. Beds were comfortable and the rooms were really clean. A lot of the TV channels were not working so we were limited in what we could watch however the wifi was sufficient and we could utilise our phones for entertainment. Breakfast was good however a little expensive if it is not included in your room. We paid an extra 1000php per night for an extra trundle bed and then an extra 50% of the room rate for late checkout of 6pm due to a late airport departure. The staff were very lovely and accommodating. Location is very close to the Ayala Centre and we walked there in less than 5 minutes.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

My and my friend decided to spend a night at Cebu City before heading off to Bohol. We came across this cozy hotel located at the very heart of the city. We didn’t expect much since room rate is very affordable, perfect for backpackers like us. Much to our surprise this hotel exceeds our expectations. From our arrival time until our departure we are being assisted by their friendly staff. They made sure our needs are being met. The room is very clean from the floor to the sink, to the bathroom (which is my favorite by the way, because of its chic design). Bed is super comfortable, and they provide complete amenities as well (soap, shampoo, toothbrush and toothpaste). At the ground floor, you can find your basic needs since there is a 24-hour convenience store, restaurant and pharmacy for your immediate medical attention while on travel. There is also café, milk tea shop, massage spa, hair & nail salon, dental clinic and study center within the hotel building (at the 3rd floor). This hotel is worth every single peso we spent. It will definitely be our temporary home when we come back in Cebu again for a short vacation.