Cebu Spa Hotels

The position is perfect, just walking distance from IT patk where you can get all restaurants and goos night life. The hotel is very nice, clean and new, rooms are though a bit old style and would need renovation.

The only word i can describe is that it is spectacular. The buffet breakfast was one of the best i have ever seen. So much variety. The room is clean and big. However, the carpet along the corridor kinda smells moist/ musty smell. Other than that, i really have nothing to pick on. Everyone is so helpful and kind. I had a fall and wanted somthing to help me clean my wound. The front desk sent up a nurse to make sure i am alright. There is always someone greeting you at every point of the hotel, so welcoming. Definitely will come back here again.

The hotel is old but it still has a lot of value for its price especially if you are on a limited budget. The staff are very friendly and accommodating to my request like ironing equipment. The location of the hotel is also its advantage since it is very accessible and taxis are plenty at any time of the day.

Location was great. Nearby to entertain outlets and massage shops. Very clean lobby and spacious room. I got an upgrade I think. Got 2 comfy beds even though I was alone. The troublesome part is that I stayed on a high floor and have to do a lift transfer. All the attractions the hotel has to offer is closed. For upgrading I was told. And the ****** was mediocre. But the room was great.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

We stayed at the Mandarin Plaza for 3 nights at the end of our trip to Philippines. We booked two rooms and they were on the 16th floor. The views were great and it was very quiet. Beds were comfortable and the rooms were really clean. A lot of the TV channels were not working so we were limited in what we could watch however the wifi was sufficient and we could utilise our phones for entertainment. Breakfast was good however a little expensive if it is not included in your room. We paid an extra 1000php per night for an extra trundle bed and then an extra 50% of the room rate for late checkout of 6pm due to a late airport departure. The staff were very lovely and accommodating. Location is very close to the Ayala Centre and we walked there in less than 5 minutes.

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

Such a shame really because with a little investment could be a great place. Its very clear nothing has been spent on this place for years, I do really struggle to give it a average rating for the money you pay. Is to sleep to much to ask for???. Drum & Base music till 5am everyday from a place 40m away. ( MANY REVIEWS HAVE SAID THIS GOING BACK YEARS I SEE) Still you can always drown that out with the 15 year old aircon units . Its like sleeping in a room with a car engine running next to your bed. (kid you not) On the plus side, its clean. Off to buy some earplugs . If i was the owner, i would be ashamed of the toilet near the reception. I bet there own house toilet is not the same.

Although room was in most ways acceptable for the price, the black mildew in the shower was a bit off putting. They do have a good selection of channels on the TV better than others in Cebu city. The reception was not very helpful as I had some still sealed cheese that I asked to put in their refrigerator overnight as the room had none. They refused.

I booked the hotel at short notice due to an urgent medical trip. I booked this hotel because of it's proximity to the medical facility I was visiting. I had sent an inquiry about parking but didn't get any reply before I left Negros to travel to Cebu. When I got there I found they had no parking at all, and no suggestions or arrangements to park elsewhere even. No parking provided for a hotel smack dab in the center of the city. How did they get away with it. I have some apartments in Negros far from any City and had to provide parking to get approvals. Unbelievable. Furthermore, despite the fact there was pay parking outside the hotel, max 2 hours, from 7am to 7pm. You were not allowed to park overnight or you would be clamped. I saw several cars clamped in the morning. Someone obviously has a sweetheart deal with some towing/clamping company. Room was ok, but as others have mentioned, past it's best and only one elevator. Breakfast was poor, no accommodation for foreigners. Ordered scrambled eggs at the egg station and got an omelet. They did have a band every night in the bar/restaurant. There were plenty of ballroom dancers, mainly older women and paid male dancers. The second night we were there we couldn't even get a table.