Casa do Conto - Arts & Residence

Booked a room here. This hotel is part of the Mr. and Mrs. Smith hotel line that recently partnered with Hyatt. Much to the dismay of many Hyatt members, Hyatt dropped their partnership with SLH (Small Luxury Hotels) and put this line in it's place. I'm a Globalist with Hyatt (Meaning I stayed more than 2 months with Hyatt and Hyatt partner hotels in 2023). This was my first experience with the new partners. Wife and I had a trip planned to Porto Portugal for our 10-year anniversary. Unfortunately, she had a medical emergency and we had to cancel our trip. We gave this hotel more than 24 hours' notice on the cancellation. But to add insult to my wife's medical emergency, this hotel (booked through Hyatt) kept the entirety of our 5 night's stay. They said they have a one-week cancellation policy that I was not made aware of. This was the first trip we've ever had to cancel, and we travel quite a bit. I can tell you the unprofessional and inconsiderate gesture shown to us all but guarantees we'd never stay here or any Mr. and Mrs. Smith Hotel. God forbid anyone have an emergency within a week of their trip. No refund of at least 3 days, no credit for a future trip. They could have done something, and they literally did nothing.

Very friendly service and gave excellent advice and information Thank you

Casa Do Conto If you enjoy the finer things in life, have style and appreciate the best customer service and a personal approach this hotel is for you. The styling of the interior in this hotel is just breathtaking and in my opinion I think it would be difficult for anyone to disagree. The furniture in the breakfast area and the lounge, as well as the bedrooms is worthy of a Centre spread in a home magazine. Sometimes I didn’t want to leave to enjoy the City. Breakfast is amazing at Casa Do Conto. Simple, elegant but plentiful and all presented like it was fit for a King. The staff will happily cook your eggs exactly as you wish to order and mine tasted great everyday. Homemade ‘daily’ changeable items made each breakfast that little bit different and exciting. The staff. Well. They really do bring Casa Do Conto alive. Everyone working here is so lovely and helpful and they really did make us feel special. Super helpful with local knowledge and recommendations and always with a genuine smile. Other reports say a Nespresso machine would be good in the room and I agree but I did notice one in the lounge too and to be honest it made me get down into the beautiful room with the very tasteful music playing at breakfast that little bit earlier. Location we thought was perfect. Out of the hustle and bustle but a short enough walk to the Centre. We tried to mix up the walk to and from the hotel by taking different routes. And finally. The Sister hotel ‘Tipografia Do Conto’ that you have access to is just as wonderful. Bit more hip with a bar but a must see if you stay here. Even to be nosey. We had a few drinks late evening in the garden and was most pleasurable. Staff equally good as Conto. I could live in Casa Do Conto

Casa do Conto is a successful mix of adventurous design, comfort and peace. Attention to detail, caring staff and quietness made our one week stay a memorable experience. We booked a room with a big balcony on the top floor and it was simply perfect. Location is great, within walking distance from the old town but away from the crowds, which turned out to be a perfect choice. One piece of advice : please add a Nespresso machine in the room and this will be more than perfect. Will definitely come back to Casa do Conto when visiting Porto again !