PARKROYAL Serviced Suites Jakarta

U will stay at this tall building. Surrounded w clouds or there would be a chance of facing to another tall building like I did when extended the stay totaling over $1500 but still facing people working there. So it wasn’t that pleasant on that regard. The reason why moving to another unit was that the previous unit washing machine was broken. It was long broken with some towels on the ground before I moved in. Why giving a room that wasn’t ok? Ended up the service ppl really wanted to fix the machine… instead of allocating another room. It took them over 30mins and they just wanted to get it fixed. I mean it’s not my apt and why would I be using the room while ppl were doing the work not just finding out the problem was but they were really intended to fix the washing machine. It’s funny. But not funny if you pay for multiple nights but… Housekeeping and eveyrone was trying to do a good job. It’s just unfortunate and unprofessional for the management consistently not amping up the service imo. I intended to get a good vacation. Rested for but the sauna wasn’t functioning. So at this point you get the idea. Facilities are there but they aren’t working for guests to enjoy. I can’t say this place is a five because it isn’t. Charging wrong amount isn’t up to par. It’s careless mistakes that cause time for guests to have good time. Maybe it could be just happening to me. I have been staying here multiple times already since the opening. You won’t be getting any sun for the swimming pool.

Super loved our stay there! Place was clean and everything was always taken care of. Even requested for a slice of cake for my sister’s birthday, they complied! Greatly appreciate the extra service. Staffs were top notch! Polite and all are english speaking! Love it! View was great too! Definitely will come back again! 👍🏼👍🏼👍🏼

Had Booked a 1 bedroom appartment on 31 okt -2 nov at Parkroyal. At arrival I was surprised by getting upgraded to a 1 bedroom executive appartment.Thank you Lady's from the reception. Very nice appartment at the 73 th floor on nr 19 with compleet kitchen,wasmachine and very spacious with a view over the city.Very modern and clean.Staff was very kind and helpfull.Specially Angie at the door was very helpfull.Close by 2 big shoppingmalls.The only little thing is the breakfast that doesn't fit the antourage of the beautifull hotel.Me for sure will come back here.

Excellent new hotel with modern facilities and very clean rooms. The staff were incredibly kind and helpful, especially during my husband’s illness — they truly went the extra mile to assist us. Highly recommend for its warm hospitality and attention to detail.

Good location and excellent service. Breakfast selection could be improved.

Best hotel with great view! Great location.