Fraser Residence Menteng Jakarta

First of all I booked this place for 8 days. From day one entrying the room there was so much equipment that was in a bad condition. First was the Waster machine and then the Aircon suddenly turned off in the middle of the night which I had to turn back the switch last was the Tv, the technician came 3 times to send another tv to see. Yet I get so fed up when I am watching my Netflix and the tv goes back to the main menu again and again. I called up but no one came to check or called me back at night. but they managed to call me in the morning to fix the tv. The hotel supervisor called me, and they were offering me a free breakfast after the 7 day I wasn't happy with the tv issues which spoiled my mood to watch movies with my family members together. But I'm glad that the hotel staff are trying to make things right for us. All the staff is good and nice. Only I hoped that the management can do something to upgrade and do regularly check up on the equipment in the room for a guest to stay.

Nice room and have spacious space, the room is clean but the bed’s cleanness still need improvement as there is dirty ink there, but overall is ok aircon is cold and high water pressure

Nice and spacious room. There’s a study table in the room but there’s no power charging point around the table…:-(

Lovely clean hotel, nice big room. We had kitchen facilities including microwave, oven, full size fridge and freezer, utensils, crockery etc. Also was useful to have a washing machine. 2 separate bathrooms. Lovely clean big windows. Ac good. Beds comfortable. Nice to have a separate living room and tvs showed HBO movies even in bedroom which we liked. Only negatives were not enough hand towels, bath mat and hand soap even after the room was cleaned these were not provided and tea and coffee not refilled. There is complimentary water in sealed glass bottles which must not be taken away or you are charged 50k. Close to gongdangdia commuter station on the Bogor line which is very handy. There are some nice coffee shops nearby where you can have breakfast (turn right after exiting hotel) but hotel also has buffet breakfast for purchase approx 200k/person.

The room was not thoroughly cleaned when we were there. There were used cotton on the table left by the previous tenant. We didn’t bother to call the receptionist as we were only staying there for a night. The room was a bit old. Can see dirts on the sofa and rugs. Overall our stay was good. Breakfast was nice. Love the peaceful and quiet environment.

Rooms and overall cleanliness could do with some improvement. Housekeeping is also very basic and some of the furniture is a tad worn out. Restaurant is great and service staff great.