Guest User
July 10, 2024
This hotel was mediocre, and not worth the price they charge. Unfortunately, not many options for hotels in West Kelowna. Stayed here over Canada day long weekend for 4 nights. Got in very late due to cancellations of flights. When checked in, was not advised about the $100 deposit; did not find out about this till I checked my credit card two days of my 4 day stay. This is something that is important to advise customers. Swimming pool: picked this hotel as it had a swimming pool and I had a child with me. When checking in, they advised pool is shut down for the week. This was upsetting due to the cost of this hotel and maintenance done during a very busy long weekend. Nothing stated on the website or email sent out about the pool being closed; there were a lot of families at this hotel so I am sure there was a lot of upset kids. Continental breakfast: had to go down to the front desk a few times during breakfast so they could send a staff upstairs to refill breakfast items, make coffee, clean tables/counter spaces and take out over flowing garbage. One staff should be in this room maintaining and refilling items as lots of families eating and ensuring it is clean. Customers should not have to go to the front desk and ask to have staff maintain. Not very happy with this hotel or stay what so ever.