Cape Town Marriott Hotel Crystal Towers

Cape Town Marriott Hotel Crystal Towers Reviews

Cape Town Marriott Hotel Crystal Towers

Corner Of Century Boulevard And, Rialto Rd, Century City, South AfricaView Hotel Details
Cape Town Marriott Hotel Crystal Towers
Cape Town Marriott Hotel Crystal TowersCape Town Marriott Hotel Crystal TowersCape Town Marriott Hotel Crystal Towers
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Cape Town Marriott Hotel Crystal Towers Guest Reviews

4.3/5
Very Good
60 review
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.3
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All Reviews(60)
Positive reviews(53)
Negative reviews(7)
Rochs
King Room
Stayed in Aug 2023
Family
19 review
5.0/5
Outstanding
Posted on Sep 3, 2023
I had an amazing stay. I will definitely go back and I would recommend it to anyone. Excellent services and amazing staff.
Guest User
King Room
Stayed in Apr 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 13, 2023
The location of this hotel is good and safe, but I don’t really like the parking fee of 50 rand per day. There is a shopping mall in the back and it is very convenient to walk there. The room is enough for two people. You can see Table Mountain and the sea from the window. I stayed at the hotel on the first day It is beautiful to see the sunset directly, but the check-in time is 3:00 a.m., we can only put down our luggage at 1:00 a.m. and go out for a walk
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Anonymous User
King Room
Stayed in Jul 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jul 20, 2023
Very good, very close to the shopping center
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Guest User
King Room
Stayed in Feb 2023
Business travelers
1 review
3.0/5
Posted on Mar 2, 2023
If you go to the hotel, you need to charge more tourist tax
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Wukequdai
King Room
Stayed in Mar 2022
Business travelers
2 review
1.0/5
Posted on Mar 13, 2022
Hotel service is general and extra money is charged. In the end, Ctrip customer service helped to solve
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Kahliel
Stayed in Mar 2024
Other
5.0/5
Outstanding
Posted on Mar 9, 2024
This is an amazing hotel. Everything was top notch I have no complaints at all. The rooms are big an very nice with an amazing very of the city. The hotel is very clean and staff is very attentive an friendly. The food restaurants an room service is amazing an very affordable. The hotel is steps away from the mall. I would recommend this hotel to anyone who comes to cape town
Kelvin
Stayed in Jan 2024
Couples
1.0/5
Posted on Jan 2, 2024
Poor service and lack of customer focus. Has major issues with Room Service. Wrong order delivered, missing items and staff with bad attitude. Simply rude.
Amin
Stayed in Jan 2024
Other
5.0/5
Outstanding
Posted on Jan 1, 2024
Marriott was a 5 star hotel which meant our stay was very comfortable, staff were very helpful, polite and professional. Especially Ronin from concierge, Jen, David the duty manager, Grant from car valet, and Azola on front reception desk, thank you all for accommodating us and helping us in every way. Our holiday was very memorable and we would definitely return again.
Michael
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Dec 26, 2023
Great property. Restaurants on site as well as room service. Century city not to be confused with city Centre (whoops my fault but just an Uber ride away).
Gabrielle
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Mar 30, 2024
Excellent day customer service is top-tier definitely will stay again
Steven
Stayed in Nov 2023
Couples
5.0/5
Outstanding
Posted on Nov 27, 2023
Really nice classy place. Very helpful staff. Walk across a bridge to a huge mall. Modern hotel with spacious rooms. Great breakfast.
Sonja
Stayed in Nov 2023
Couples
5.0/5
Outstanding
Posted on Nov 24, 2023
This Marriott has THE best breakfast buffet that I've ever had! The staff is really attentive and constantly checks up on you to make sure you've got everything you need. The service of this hotel is 5 star. The mall across the street from it also has everything you would need-even fresh pressed juices at one of the mall's healthy eating options. There's also a really great spa if you feel you need it. Overall I'd return to this hotel and choose to stay only here while visiting Capetown. Truly a great experience!
Shannon
Stayed in Dec 2023
Family
5.0/5
Outstanding
Posted on Dec 8, 2023
Amazing experience hotel is very clean, organized and upscale ! Would definitely come again
Alexi
Stayed in Nov 2023
Friends
5.0/5
Outstanding
Posted on Nov 14, 2023
I enjoyed the 5 star hospitality at this hotel. The rooms were beautiful, food was great and staff was very nice.
Verified traveler
Stayed in Nov 2023
Other
3.0/5
Posted on Nov 6, 2023
They operate as if they are trained to serve white people only. My group of friends would never get greeted by the conveyance front desk staff, but a white person coming in right behind us would be greeted instantly by multiple people. And David the evening manager needs a refresher in customer service. He was rude to my friends on several occasions. The breakfast area staff were all wonder and extremely pleasant. They were the highlight of staying at this hotel. The facilities were clean. There was no robe and no slippers which is uncommon for a 5 star hotel.