Hotels near Circolo Arci Santegidio, Cesena

Siamo arrivati in tarda notte, già ci avevano consigliato male la via e quindi siamo andati da tutt’altra parte ..ma poca cosa. Abbiamo dormito e siamo partiti senza la prima colazione . Ma doveva essere solo un posto dove riposare . Abbiamo pagato in contanti anche avendo fatto la prenotazione tramite Booking. Nessuno ci ha informato anche se sul regolamento c ‘è scritto che comunque i soldi ci sarebbero stati tolti, quindi pot te vano dire lasci il pagamento con carta anche se avevamo espressamente scritto pagamento in struttura. Dopo 7 giorni dalla partenza mi sono reso conto che questi soldi non sono stati pre prenotati ma proprio tolti . Ho chiamato in struttura e una signorina non si è fatta carico, mi ha detto di scrivere una e-mail perché proprietario solo l’indomani avrebbe potuto controllare ed invece ha risposto alla mia e-mail di lamentele insultando visto che io avevo solo detto che domani essendo il 7 o 8 giorni dipende uno come conta sarei andata a fare denuncia dai carabinieri per riavere i miei soldi, perché non posso io interfacciarmi con Booking !! Non si sono scusati né hanno trattato il cliente come soggetto che ha comunque “sempre “ ragione. Bastava all’arrivo dirci che i soldi per 7/8 giorni non li avremmo rivisti. Visto che 5/7 giorni dalla data della partenza noi siamo partiti il 5 mattina presto ora sono passati . Le persone lavorano e fanno sacrifici se non ci fossimo accorti magari li avremmo anche persi. Perché non era una pre-ordine visto che sono stati contabilizzati e tolti e non solo bloccati. Per dire ciò ho inviato foto dell’addebito.

We had just stayed at the hotel's 4☆ sister hotel Miramonti in Bango Di Romango and were so impressed with the service and food. It was an accident to book Grand Hotel Da Vinci. We were hoping for great things and the hotel lobby and enterence were lovely. We arrived at the impressive gates to the hotel to be told we had to go down a side street to what looked like a piece of waste land. OK, not a big issue. You then have to walk round the back of the hotel, where the staff were all smoking and shouting, where the workmen and bins were. And walk round a tented part of the hotel held together with wood. Not a great first impression. The reception staff were friendly but more proficient than affording personal service, so different to the Miramonti. We were told the restaurant was open for dinner from 19:30-21:00. Later we went back to the reception to book a table for dinner to be told, the restaurant was closed for a private party and we could eat in the room or lobby bar. The lobby bar had no character and literally is just part of the lobby. What 5 ☆ doesn't have another restaurant or the facility to put another room together for guests to dine in?? We were not amused. The room was spacious but a bit well!! Italian OTT. The view was over a roof top. There was 1 welcome cake for two people. No complimentary water nor tea or coffee facilities. Again not really 5 ☆ The terrace and outside pool was wonderful. Really gorgeous and well set out. Must be wonderful in summer. After the wonderful spa at the Miramonti and the thermal spa, we were so looking forward to the pool and spa as it looked stunning in the picture, from a distance it looked nice but it really need attention. Total lack of maintenance and care. See photos. At breakfast, it was 'adequate ', but as there were only a few guests there, it was a good opportunity for the staff service to shine, but we had to ask twice for a person to cook the omelettes, when the waiting staff entered the kitchen their was loud shouting, laughing etc as if there were no guests present. Very bad impression. What makes a hotel 5☆ is not the size of rooms, not the building or stunning external pool it is; the total attention to detail and to the customer experience and this hotel doesn't have that. It has the appearance of a 5☆ but for Northern Europeans, used to attentive and responsive service and an attention to detail, it is more a 3.5☆.

Soggiorno molto consigliato! Nonostante le recensione negative io consiglio molto per la mia esperienza! Ho soggiornato con i miei bimbi in all inclusive! Camera confortevole e ottima pulizia Cucina molto buona e il personale davvero cordiale e a disposizione!! I ragazzi di sala davvero gentili!! Comodo alla spiaggia e al centro Se avrò la possibilità tornerò!