Hotel Ruze Reviews
Hotel Ruze
Horní 154, 381 01 Český Krumlov 1, Cesky Krumlov, Southern Bohemia, 381 01, Czech RepublicView Hotel Details
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Hotel Ruze Guest Reviews
4.1/5
Very Good
77 review
Verified reviewsLocation4.1
Amenities4.0
Service4.0
Cleanliness4.1
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Positive reviews(54)
Reviews with photos/video(12)
Negative reviews(1)
Wanderlust2023
Comfort
Stayed in Jun 2024
Travel with friends
7 review
Very Good
Posted on Jun 19, 2024
Pretty nice hotel with nice view, good breakfast options and friendly staff
Response from Property: Dear guest,Thank you for your kind words! We are delighted to hear that you enjoyed the view, our breakfast options, and found our staff friendly.Your feedback is greatly appreciated, and we hope to welcome you back soon for another pleasant stay!Best regards,Nayereh MousaviFront Office Manager
Anonymous User
Junior Suite
Stayed in Jan 2024
Solo travelers
110 review
Amazing
Posted on Feb 8, 2024
Room is small but this is not important. Walking all day in the town and enjoy.
Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for taking the time to write your review.Your opinion is truly valuable to us and we thank you for sharing it.We are happy to know that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff.We hope that you will have another opportunity to return to stay with us and we will be happy to welcome you back to the Hotel as one of our most welcome guests.Thank you for choosing us!Best regardsMichele PecorellaFront Office Manager
Guest User
Junior Suite
Stayed in Jul 2022
Travel with friends
8 review
Posted on Jul 29, 2022
Breakfast is very good but the bed and pillow are not up to quality.
Response from Property: Dear Guest,thank you for your review. We will be happy if you visit us in a future again.Best Regards,JakubHotel Ruze
Carrie5569
Comfort Economy
Stayed in Aug 2024
Couples
18 review
Outstanding
Posted on Aug 5, 2024
The old building style is very suitable for taking photos. The room is spacious and the counter staff is friendly and enthusiastic. The breakfast is rich in variety and delicious. The hotel is in a great location and it is convenient and fast to walk to various attractions.
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Response from Property: Dear Guest,Thank you for your fantastic feedback! We are delighted you enjoyed our photogenic building style, spacious rooms, and friendly staff. It's great to hear you loved our breakfast variety and convenient location.We look forward to your next visit!Best regards,Nayereh MousaviFront Office Manager
Guest User
Junior Suite
Stayed in Feb 2024
Family
28 review
Posted on Feb 17, 2024
I can't say much. The service was stiff or almost non-existent. It might be because it is in the scenic area of CK town. Anyway, there are a lot of guests. At least I won't go there again. As of the time I posted this comment, the hotel has not refunded the remaining deposit, which is about 70 euros. The email I sent was like a drop in the ocean. If there is an advantage, it is that the hotel is at the entrance of the scenic area and the transportation is convenient.
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Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is very valuable to us but, unfortunately, it is not very clear what the problem was during your stay.Regarding the pre-authorization that was requested during check-in, we can assure you that any excess that is not due, it will be refunded directly on your credit card account. It's just a matter of timescales between banks, which sometimes take longer than expected.We hope you will have another chance to visit us and we will try our best to give you a better impression (as most of our guests had), next time.Thank you for chosing us.Best regardsMichele PecorellaFront Office Manager
Yuanfangzhimei
Comfort
Stayed in Aug 2024
Family
32 review
Outstanding
Posted on Aug 19, 2024
The historic buildings in the old town, the hotel is elegantly decorated and has a rich breakfast.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your kind words! We are delighted you enjoyed our hotel's elegant decor and rich breakfast. We hope to welcome you back soon!Best regards,Nayereh Mousavi Front Office Manager
Guest User
Junior Suite
Stayed in Apr 2024
Family
4 review
Outstanding
Posted on May 3, 2024
It is a wonderful place where you can leave good memories in an antique medieval building. The interior of the room is spacious, and it is in a good location within walking distance to the main tourist attractions of Cesky Krumlov.
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Response from Property: Dear guest,Thank you for taking the time to share your experience.We are pleased to hear that you enjoyed your stay with us.We appreciate your kind words and hope to welcome you back for another memorable stay in the future!Best regards,Nayereh MousaviFront Office Manager
콩콩브르
Deluxe
Stayed in Mar 2024
Family
1 review
Posted on Mar 23, 2024
Location is good
Original TextTranslated by Google
Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your favorite in Český Krumlov and for dedicating your time and sharing your valuable feedback with us.We are pleased that you appreciated the location of our Hotel, the quality of our services and the courtesy of our staff and we hope you can come back to stay with us soon.We thank you again for choosing us.Best regardsMichele PecorellaFront Office Manager
Joyce Lin
Comfort
Stayed in Sep 2023
Family
76 review
Outstanding
Posted on Sep 27, 2023
The best hotel in CK town. The hotel is in a great location. The rooms are the same as they were in the 1950s. You can't swim in the swimming pool. It is used for massage. It must be outsourced to a snobby bearded man. The breakfast is delicious, although it is not made to order. The frying pan is freshly made, but the bacon and poached eggs are both delicious. The price is worthy of the hardware and software, and it's a great value.
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Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is very valuable to us and we thank you for sharing your feedback.We are pleased that you appreciated the quality of our services and the courtesy of our staff.We are sorry to read that the only "negative note" comes from your experience in the Wellness Center, which is not directly managed by the Hotel's management. We will check with the owner of wellness center, so that the quality of the services offered is suitable for the level of the general services of the Hotel.We really hope that you can come back to stay at our Hotel and we will do our best to try to give you an even better experience than the one you just had.Best regardsMichele PecorellaFront Office Manager
wuxian
Comfort
Stayed in Jun 2024
Travel with friends
6 review
Outstanding
Posted on Jun 21, 2024
The breakfast is particularly rich and high quality!
Original TextTranslated by Google
Response from Property: Dear guest, Thank you for taking the time to share your feedback. We hope to welcome you back soon for another pleasant stay!Best regards,Nayereh MousaviFront Office Manager
Guest User
Comfort
Stayed in Sep 2023
Couples
1 review
Posted on Oct 3, 2023
Room service, breakfast room facilities not worth 5 stetne
Original TextTranslated by Google
Response from Property: Dear Guest,we thank you for choosing our Hotel Růže as your preferred in Český Krumlov.We greatly appreciate your feedback regarding your recent stay with us. We sincerely apologize for not meeting your expectations in terms of room service, breakfast, and room amenities.Your comments are valuable to us, and we take them seriously. We will use your feedback to identify areas where we can improve and make necessary adjustments to enhance the overall guest experience. Our goal is to provide a top-notch stay for all our guests, and we regret that we fell short during your visit.We would like to assure you that your concerns have been shared with our management team, and we are actively working on addressing these issues to ensure that future guests do not encounter similar disappointments.We hope that you would consider giving us another opportunity to provide you with a more satisfying experience in the future. Your satisfaction is important to us, and we are committed to making the necessary improvements.Thank you for choosing our Hotel, and we hope to have the chance to welcome you back and exceed your expectations on your next visit.Warm regards,Michele PecorellaFront Office Manager
Guest User
Comfort
Stayed in Aug 2022
Family
33 review
Very Good
Posted on Aug 16, 2022
The floor is creaking, the sound insulation is not good, the next door speaks clearly, the staff chats and cleans the room at 8:30 in the morning, all kinds of voices... There is no requirement, after all, it is in a small town.
Original TextTranslated by Google
Response from Property: Dear Guest,We are sorry to hear that your stay was not exactly to your expectations. I believe that if you give us another chance, everything will go perfectly.Best Regards,JakubHotel Ruze
Vella55
Comfort
Stayed in Jul 2023
Solo travelers
23 review
Outstanding
Posted on Oct 9, 2023
Nice hotel, but expensive.
Original TextTranslated by Google
Response from Property: Dear Guest,we thank you for choosing our Hotel Ruze as your favorite in Cesky Krumlov and for taking the time to write your review.Your opinion is precious to us and we thank you for sharing it.We are pleased to know that your stay in our Hotel met your expectations and we hope that you can return to Cesky Krumlov soon and be one of our most esteemed guests again.Best regardsMichele PecorellaFront Office Manager
Compass62315303161
Stayed in Aug 2024
Family
Outstanding
Posted on Aug 15, 2024
Perfect breakfast on the terrace with an amazing view of the river. Especially the waitress Vita, with a constant smile on her lips, was very helpful and devoted herself to us beyond the scope of her duties. Hopefully, see you soon! Thank you for everything!
Response from Property: Dear Compass62315303161, Thank you for your wonderful review! We're delighted to hear that you enjoyed your breakfast on the terrace with its amazing view of the river. We're especially pleased that Vita made such a positive impact on your experience. She truly is an asset to our team, and we will make sure to pass along your kind words to her. We hope to welcome you back soon, and thank you for choosing to stay with us! Best regards, Premysl Grunt Hotel Director
karenboh
Stayed in Jul 2024
Family
Outstanding
Posted on Jul 8, 2024
We were slated to stay at OLDINN but were switched to Hotel Ruze after a water issue at OLDINN (they are sister hotels). We loved HOTEL RUZE! It is a very old monastery with lots of interesting rooms and artwork. It is very well located - about a 3 minute walk to the main square. We had an upgraded room - very nice size space with a lovely view of the river. The bed was comfortable and had a great shower. This room had been renovated and was very modern and nice (I think it was a Deluxe room). Housekeeping was excellent. We enjoyed a large buffet breakfast every morning - lots of sweet and savory items to choose from. Renan was our "host" - always available at the front desk and very helpful. He was able to recommend restaurants and suggestions for sightseeing. Renan always had a welcoming smile and is an asset to the hotel! We had a great visit in this hotel - highly recommend!
Response from Property: Dear Karenboh, Thank you for your wonderful review. We are thrilled to hear you enjoyed your stay at Hotel Ruze. It's great to know you appreciated the unique history, convenient location, and modern amenities of your upgraded room. We are also glad you enjoyed the buffet breakfast and found our staff, especially Renan, helpful and welcoming. Your recommendation means a lot to us, and we hope to welcome you back soon! Best regards, Nayereh Mousavi Front Office Manager