Quite a number of bad experiences during a 2 night and 3 day stay.
-The key card is very difficult to open from the first time. Try to stay longer than you can enter the room. You have to try to open a room yourself because the hotel makes you walk around looking for a room yourself. There are no employees to deliver. Went outside and returned to the room at night. The key card to enter the room didn't work at all. Had to call someone in the room to open it. So I thought that the next morning I would inform the staff.
-In the morning around 10:00 a.m., I heard someone opening the door to the room. I was very shocked because I was getting dressed and I hadn't put on my shirt yet. The housekeeper opened the room and came in without knocking. To ask if I want to clean it Do you want to do it now or in the afternoon? So I told him to do it in the afternoon. But now there is water leaking from the ceiling. flowing down to the floor near the sofa The housekeeper said that she would bring the technician to come. That is, the cleaning sign was not hung. But opening the door and entering the room at 10 a.m. was something very shocking and something I had just experienced.
-Not long after, I heard someone trying to open the room door. And it's like it can't be opened at all, knocking on the room. I went to open the door. I'm a technician, so I asked if the key card was difficult to open. I am, so the technician went into the room to take a look. Told that the repairs were beyond repair and had to move rooms.
-After a while, an employee called and asked if it was convenient to move rooms, so he said it was convenient. And informed that tomorrow there will be a release date until 4 p.m. I haven't agreed yet, waiting to ask friends' opinions. And waited for the staff to come take us to a new room. Waited for almost 1 hour and no one came. So I called to ask because I had to go out to eat soon. The staff informed that the new room was not ready yet. But the time was not clearly stated. So I suggested that I just put down my bag and go out. So the employee said yes. I'll come back and get the key card for the new room in the lobby.
-When I returned to the new room in the evening, there was a piece of paper written on which I apologized and said that I wanted to make amends for the feelings I felt in the bad room. The fruits are 1 mangosteen, 3 oranges, and 2 bananas.
- I agreed with my friend that the hotel offered to leave until 4:00 p.m. I didn't want it because I had to attend to business so I would leave at noon as usual. So I called to ask if I could change it to breakfast instead. The employee said yes. But let the customer be responsible for half with the hotel, 200 baht per person.
-So I refused both breakfast and a late departure at 4:00 a.m. I didn't accept both. The hotel did not offer anything additional.
-In summary, the things that feel very bad are:
1. The housekeeper and technician used the key card to open the door to the room without notifying the room, without knocking, and there were female customers. This feels very bad.
2. I feel that the hotel considers that leaking water on the floor is not a very big deal. Because they still use the word that the customer is responsible for half each. What am I responsible for? Water was leaking from the ceiling, not because of anything I did. Stayed at the same place for 2 nights because I didn't want to move things to another hotel. But in conclusion, we had to pack up and move rooms like moving hotels but with the same view. And if there is water on the floor that has electricity What should I do if an electric shock occurs? Because he walked on the water and realized that the water was leaking. I don't know if the hotel is aware of this safety or not, but 6 pieces of fruit definitely won't make you feel better.
Original TextTranslation provided by Google